Summary
Overview
Work History
Education
Skills
Timeline
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Cassandra Marcotte

Summary

Dynamic leader with proven expertise in customer service management and problem-solving, honed at Uptown Emporium. Excelled in driving store profitability through efficient inventory strategies and excelling in high-pressure environments. Skilled in training and mentoring, demonstrating a strong work ethic and a positive attitude. Achievements include significantly enhancing customer relations and operational efficiency.

Overview

4
4
years of professional experience

Work History

Store Manager

Uptown Emporium
08.2023 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Assisted with hiring, training and mentoring new staff members.
  • Completed point of sale opening and closing procedures.
  • Assisted in recruiting, hiring and training of team members.
  • Rotated merchandise and displays to feature new products and promotions.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Reported issues to higher management with great detail.

Laborer

Hudson Bay Mining and Smelting
04.2021 - 07.2022
  • Used variety of hand and power tools to complete tasks.
  • Demonstrated strong work ethic, completing physically demanding tasks under varying conditions.
  • Maintained clean and organized worksites, minimizing hazards and promoting a safe working environment.
  • Kept sites clean and organized to decrease accidents and increase overall productivity.
  • Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
  • Collaborated with team members to ensure seamless coordination of tasks and efficient completion of projects.

Education

High School Diploma -

Many Faces Collegiate
Flin Flon, MB
06-2023

Skills

  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Store operations
  • Training and mentoring
  • Friendly and positive
  • Cash management
  • Outstanding communication skills

Timeline

Store Manager

Uptown Emporium
08.2023 - Current

Laborer

Hudson Bay Mining and Smelting
04.2021 - 07.2022

High School Diploma -

Many Faces Collegiate

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Cassandra Marcotte