Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

CASSANDRA MANOLAKOS

Ottawa,ON

Summary

Enthusiastic and reliable professional that takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in a timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Server /Lead Key Holder

Rockin Johnny's Diner
03.2022 - Current
  • Responsible for the security and opening/ closing procedures of the restaurant which includes unlocking/ locking the restaurant, managing the security alarm, handling large sums of cash and deposits and ensuring the restaurant is clean and organized for the morning.
  • Served food and prepared beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Worked alone at times in a high paced restaurant performing multiple duties while always providing exceptional service.
  • Provided personalized service to repeat customers by memorizing orders and maintaining warm relationships throughout the years.

SERVER

HILTON GARDEN INN
09.2021 - 02.2022
  • Greeted new customers, discussed specials and took drink orders.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.

SERVER/BARTENDER

THE SAVOY BRASSERIE
02.2021 - 10.2021
  • Arranged and prepared tables for customers to offer memorable experiences to guests.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Assisted servers with specialty drink orders by preparing on-demand items without delay.
  • Set up bar for operation, obtained cash bank and stocked service bar.
  • Polished glassware and silverware, bussed tables and removed debris to keep customer areas clean.

Education

High School Diploma -

Hillcrest High School

Skills

  • Consistent work performance
  • Strong work ethic
  • Exceptional customer service
  • Expert in managing multiple tasks
  • Able to work in a team or independently and perform all tasks in a timely manner
  • Experience in high-traffic restaurant operations

Certification

Smart Serve Certificate

Timeline

Server /Lead Key Holder

Rockin Johnny's Diner
03.2022 - Current

SERVER

HILTON GARDEN INN
09.2021 - 02.2022

SERVER/BARTENDER

THE SAVOY BRASSERIE
02.2021 - 10.2021

High School Diploma -

Hillcrest High School

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CASSANDRA MANOLAKOS