Cassandra Mainprize
Chelmsford,ON
Summary
Seasoned Assistant Manager with a proven track record at Tim Hortons, excelling in team motivation and customer satisfaction. Mastered recruiting and interpersonal communications, significantly enhancing team performance and operational efficiency. Skilled in policy development and employee training, ensuring high standards of service and compliance.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant Manager
Tim Hortons
Chelmsford, Ontario
11.2014 - 11.2024
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Coordinated with other locations to ensure smooth flow of operations between all locations owned by employer.
- Ensured compliance with safety regulations and company policies.
- Monitored employee attendance records, timekeeping, and payroll information.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved conflicts between team members in an effective manner.
- Maintained up-to-date knowledge of company products and services.
- Analyzed data from surveys or feedback forms to identify opportunities for improvement.
- Supervised daily operations including scheduling shifts, assigning duties.
- Identified cost-saving measures that could be implemented without compromising quality standards.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed completed work to verify consistency, quality, and conformance.
- Assigned work and monitored performance of project personnel.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Interviewed prospective employees and provided input to owner and manager on hiring decisions.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Followed and enforced quality control measures to uphold company standards.
- Responsible for scheduling all staff within the store.
- Responsible for communicating all information regarding the store to the owner; was the owner's key channel for information.
- Responsible for enforcing disciplinary policies in accordance with labor laws.
Education
High School Diploma -
Chelmsford Valley District Composite School
Chelmsford, ON06-2014
Practical Nursing
Cambrian College of Applied Arts And Technology
Greater Sudbury, NoneSkills
- Recruiting, interviewing, and hiring
- Orientation and training
- Customer service and satisfaction
- Employee performance evaluation
- Team motivation
- Reporting and documenting
- Interpersonal communications
- Purchase orders and invoices
- Scheduling
- Policy Development
Certification
- CPR and Standard First Aid HCP BLS Date issued: Aug 31 2024 Date of Expiry: Aug 2027
- Food Safety Certificate Date issued: 2023 Date of Expiry: 2026
- Mask Fit 3M 1870 N95 Date issued: Sept 3 2024.
References
References available upon request.
Timeline
Assistant Manager
Tim Hortons
11.2014 - 11.2024
- CPR and Standard First Aid HCP BLS Date issued: Aug 31 2024 Date of Expiry: Aug 2027
- Food Safety Certificate Date issued: 2023 Date of Expiry: 2026
- Mask Fit 3M 1870 N95 Date issued: Sept 3 2024.
High School Diploma -
Chelmsford Valley District Composite School
Practical Nursing
Cambrian College of Applied Arts And Technology
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