Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Cassandra Madigan

Summary

Well-qualified Medical Administrative professional successful at helping patients navigate medical office procedures while maintaining smooth and efficient business operations. Offering a number of years of related experience, looking to pursue a new professional challenge with room for advancement.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Office Administrator

Sports Medicine & Rehabilitation
07.2023 - Current
  • Interacted with customers by phone, email, or in-person to provide information.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
  • Reviewed and sent medical records to other physicians upon request.
  • Addressed patient inquiries promptly, providing clear explanations about treatment plans, insurance coverage, billing processes, or other concerns as needed.
  • Maintained a safe and clean work environment by adhering to infection control policies and performing routine equipment maintenance checks.
  • Helped patients complete necessary medical forms and documentation.
  • Scheduled, rescheduled, and cancelled appointments for dental patients.
  • Maintained strict confidentiality of sensitive patient data in accordance with applicable laws, regulations, and ethical guidelines.
  • As the clinics Health and Safety point of contact I improved workplace safety measures by conducting regular inspections and risk assessments.
  • Managed hazardous materials handling procedures, ensuring proper storage, labeling, and disposal.
  • Provided valuable input during the design and construction phases of new facilities, ensuring health and safety considerations were fully integrated into building plans.

Retention Specialist

Nordia
03.2018 - 02.2023
  • Handled escalated customer complaints professionally, de-escalating situations while finding mutually beneficial resolutions.
  • Enhanced customer satisfaction levels with proactive communication and timely resolution of issues.
  • Negotiated contract renewals, securing continued business partnerships with satisfied clients.
  • Built constructive customer relationships to improve loyalty and recommendations.
  • Boosted revenue through upselling and cross-selling opportunities during customer interactions.
  • Gathered feedback from departing customers to identify areas for improvement in products or services offered.
  • Improved overall customer satisfaction through active listening, empathy, and providing tailored solutions.
  • Managed high call volumes while maintaining a professional demeanor and effectively solving problems.
  • Participated in ongoing professional development and training sessions to stay current on industry trends and best practices for customer retention strategies.
  • Assisted in training new employees on company policies, procedures, and best practices for customer retention efforts.
  • Mentored junior team members, contributing to their professional growth and development.
  • Improved user productivity and efficiency through system training and support.
  • Enhanced team performance by providing expert guidance on critical projects and strategic initiatives.

Sales Customer Support Specialist

Nordia
10.2013 - 03.2018
  • Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
  • Increased customer satisfaction by addressing and resolving complex issues effectively.
  • Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
  • Reduced wait times through efficient call handling, enhancing overall customer satisfaction rates.
  • Developed a comprehensive knowledge of product offerings to better assist customers with informed recommendations.
  • Supported team members during peak periods by sharing workload and providing guidance when needed.
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
  • Navigated multiple computer systems and applications to find information.
  • Logged call information and solutions provided into internal database.
  • Contributed to team success, consistently achieving call center performance metrics.

Education

Diploma - Medical Office Administrator

Medix Career College
Toronto, ON
04.2024

Certificate - Medical Terminology

St. John's Ambulance
Orillia, ON
03.2023

High School Diploma -

Twin Lakes Secondary School
Orillia, ON
06.2019

Skills

  • Appointment Setting
  • Office procedures understanding
  • Managing patient records
  • Patient Scheduling Proficiency
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Customer Relations
  • Attention to Detail
  • Personable and Approachable

Languages

English
Native or Bilingual

Certification

  • First Aid CPR/AED Level C -expires 2028

Timeline

Office Administrator

Sports Medicine & Rehabilitation
07.2023 - Current

Retention Specialist

Nordia
03.2018 - 02.2023

Sales Customer Support Specialist

Nordia
10.2013 - 03.2018

Diploma - Medical Office Administrator

Medix Career College

Certificate - Medical Terminology

St. John's Ambulance

High School Diploma -

Twin Lakes Secondary School

Similar Profiles

CREATE PROFILE
Cassandra Madigan