Audra Melnyk
Drayton Valley,AB
Summary
Proven leader in hospitality, adept at elevating guest experiences and streamlining operations at Lakeview Inns & Suites. Leveraged exceptional customer service and analytical thinking to enhance service quality, resulting in increased repeat business. Skilled in team collaboration and effective communication, ensuring high standards of service and operational efficiency.
Overview
18
18
years of professional experience
Work History
Server
Three Knights Steakhouse And Pizza
11.2017 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
Food and Beverage Manager
Lakeview Inns & Suites
04.2008 - 07.2012
- Managed inventory effectively, reducing waste and optimizing stock levels.
- Resolved customer complaints involving food or beverage quality and service.
- Developed staff training programs to enhance service skills and increase overall efficiency.
- Maintained highest standards for beverage quality and service.
- Organized successful special events that contributed to increased sales figures.
- Oversaw the hiring process for new employees, selecting top talent to join our team.
- Coordinated with vendors to secure competitive pricing on ingredients, supplies, and equipment.
- Assisted in financial management tasks such as budget planning, forecasting revenue projections, and monitoring expenses closely.
- Collaborated with chefs and kitchen staff to ensure high-quality food preparation and timely delivery to customers.
- Oversaw selection, ordering and inventory controls of wine, beer and alcohol program.
- Managed staff schedules and maintained adequate coverage for all shifts.
Server
Drayton Valley Hotel
10.2006 - 12.2007
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Checked guests' identification before serving alcoholic beverages.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
Education
GED -
Spruce Grove Composite High School
Spruce Grove, ABSkills
- Strong Work Ethic
- Exceptional customer service
- Sales expertise
- Service prioritization
- Quality Control
- Guest Relations Management
- Team Player
- Reliable and Responsible
- Warm and Friendly
- Multitasking
- Effective Communication
- Analytical Thinking
Timeline
Server
Three Knights Steakhouse And Pizza
11.2017 - Current
Food and Beverage Manager
Lakeview Inns & Suites
04.2008 - 07.2012
Server
Drayton Valley Hotel
10.2006 - 12.2007
GED -
Spruce Grove Composite High School
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