Cassandra Landry
Vaughan,ON
Summary
Experienced professional with a dynamic and results-oriented approach, specializing in customer service and team training. Proven ability to excel in multitasking while fostering strong customer relationships. Known for enhancing guest experiences through the implementation of high service standards and leveraging strong organizational skills.
Overview
12
12
years of professional experience
Work History
Server/Bartender
Kelseys Original Roadhouse
01.2019 - 12.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously, as well as managing making/pouring drinks and taking customer orders simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Trained new servers on standard operating procedures, customer service skills and menu knowledge.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the bar or dining area was prepared for seamless service transitions.
Cashier/Crew Trainer
McDonald's
08.2012 - 09.2017
- Took necessary steps to meet customer needs and effectively resolve food issues.
- Communicated clearly and positively with co-workers and management.
- Taught new hires about hospitality, how to take orders, run the register and deliver food to customers accurately.
- Evaluating employee performance and providing feedback.
- Being a role model in implementing excellent customer service.
Education
Bachelor - Early Childhood Education
Sheridan College
Brampton, ONSkills
- High customer service standards
- Strong organization skills
- Great team player
- Active listening skills
- Punctual
- Courteous demeanour
- Positive attitude
Languages
English
Native or Bilingual
French
Full Professional
Timeline
Server/Bartender
Kelseys Original Roadhouse
01.2019 - 12.2024
Cashier/Crew Trainer
McDonald's
08.2012 - 09.2017
Bachelor - Early Childhood Education
Sheridan College
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