Cassandra Kenderesi
East Gwillimbury,ON
Summary
Dedicated customer service expert with 10+ years of experience providing high-quality client support in diverse settings, including law offices, medical practices, and management positions. Known for my trilingual communication skills and ability to handle complex client needs with professionalism and care. Proven ability to streamline processes, manage teams, and deliver results under pressure, all while building strong and lasting client relationships. Passionate about delivering exceptional service and continuously improving the customer experience.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Service Supervisor
Leons
Richmond Hill, ON
07.2022 - 08.2023
- Maintaining solid customer relationships by handling questions and concerns with speed and professionalism
- Resolving customer complaints, managing database records, drafting reports on customer service issues.
Store Manager
Sally Beauty
East Gwillimbury, ON
09.2023 - 01.2024
- Creating protocols to protect the store, including theft management
- Adhering to health and safety protocols and policies
- Constructing a schedule for employees and manage their time off, sick leave, and time tracking
- Developing holiday promotions to drive traffic to the store
- Managing financials, including bank drop-offs, for the entire store
- Computer skills, including spreadsheets, database, scheduling software, financial or payment software
- Excellent customer service insight, with friendly demeanor and attitude
- Ability to lead a team towards a common goal, like monthly financial targets
- Experience with budgeting and financial tools
- Proven history of training employees and guiding them towards success.
Eyelash Technician
Self Employed
Newmarket, ON
01.2021 - Current
- Performed applying eyelash extensions onto client's individual eyelash with meticulous attention to detail
- Managed workflow to exceed quality service goals
- Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.
Private French Tutor
Self Employed
Newmarket, ON
04.2018 - Current
- Collaborated with teachers and parents to provide students comprehensive support in French and other current subjects
- Expanded upon classroom lessons by preparing additional verbal and written language practice.
Babysitting
Self Employed
Newmarket, ON
05.2013 - Current
- Balanced playtime and limited screen time to optimize types of stimulation and support development of fine motor, gross motor and cognitive skills
- Helped children learn how to complete small chores appropriate for age level.
Mississauga Medical Center
Mississauga, ON
01.2018 - 10.2021
- Checked in patients according to Covid-19 restrictions
- Attend to phone calls, emails and other important paperwork.
Floor Manager
Yaz Lounge
Richmond hill, ON
03.2017 - 04.2020
- Oversees the daily operations of the lounge,
- Ensuring high standards of service and customer satisfaction.
- Managing and training staff,
- Supervising shisha preparation and service,
- Maintaining inventory and cleanliness
- Enforcing health and safety regulations.
- Customer complaints
- Ensuring smooth shift operations
- Creating a welcoming atmosphere
- Strong leadership, communication, and problem-solving skills are essential in this role
Junior Manager
Aldo
Richmond Hill, ON
01.2017 - 01.2018
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets
- Trained team members in successful strategies to meet operational and sales targets.
Key Holder Supervisor
Forever 21
Newmarket, ON
02.2016 - 12.2016
- Opening and closing the store
- Managing cash
- Providing customer service
- Supervising staff when the manager is absent
- Restocking merchandise
- Handling sales transactions
- Maintaining store appearance.
- Implementing sales strategies
- Addressing customer inquiries
- Ensuring smooth daily operation
- Strong leadership, communication, and organizational skills
Education
Paralegal Studies -
Algonquin Careers Academy
Mississauga, ON2020
Bilingual High School Diploma -
Ecole Secondaries Catholique Renaissance
Aurora, ON2018
Skills
- Critical thinking
- Problem-solving
- Oral and written communication
- Leadership
- Management
- Marketing
- Other languages
- Research expertise
- Attention to detail
- Customer Service
- Friendly, Positive Attitude
Languages
English
Native or Bilingual
French
Native or Bilingual
Arabic
Professional Working
Certification
- Certification of Achievement License - Master Lash Artist
- Certification of Achievement License - Brow Lamination Artist
- Paralegal Diploma
- First Aid Certified
- Hair Extensions Specialist
Timeline
Store Manager
Sally Beauty
09.2023 - 01.2024
Customer Service Supervisor
Leons
07.2022 - 08.2023
Eyelash Technician
Self Employed
01.2021 - Current
Private French Tutor
Self Employed
04.2018 - Current
Mississauga Medical Center
01.2018 - 10.2021
Floor Manager
Yaz Lounge
03.2017 - 04.2020
Junior Manager
Aldo
01.2017 - 01.2018
Key Holder Supervisor
Forever 21
02.2016 - 12.2016
Babysitting
Self Employed
05.2013 - Current
Paralegal Studies -
Algonquin Careers Academy
Bilingual High School Diploma -
Ecole Secondaries Catholique Renaissance