Exceptional Customer Service, Care and Relations
Cassandra Hodge
Banquet Captain, Server and Bartender
Port Coquitlam,BC
Overview
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Professional Decorum, Customs and Formalities
Summary
Enthusiastic and reliable professional takes pride in providing exceptional customer service and creating memorable experiences for all customers and guests. Highly motivated, detail oriented and skilled; maintaining focus and a positive attitude in stressful situations and high-volume environments. Strong leader, organized and dependable with the willingness to take on added responsibilities to meet team goals and deadlines
Skills
- Leadership and Interpersonal Skills
- Critical Thinking and Problem Solving
- Time Management and Resiliency
- Conflict and Complaint Resolution
- Excellent Communication and Teamwork
- Adaptability and Flexible
- Creativity and Initiative
- Planning and Organization
- Productivity
- Self Management and Discipline
- Computer Literacy
- Professionalism and Proper Etiquette
Work History
Cabana Server/Bartender
The Fairmont Pacific Rim
02.2023 - 08.2023
- Coordinated closely with other departments such as house-keeping, maintenance and culinary departments, addressing any special requests or issues impacting overall guest experience
- Efficiently opened or closed bar balancing floats and ensuring accuracy and preparedness for each shift
- Contributed to positive work environment with poise and confidence, through effective teamwork and communication with colleagues, taking on extra workloads effortlessly
Server/Bartender
The Gillnetter Pub
02.2021 - 11.2022
- Demonstrated strong multitasking skills simultaneously without compromising service quality, anticipating fast turnovers
- Upselling techniques, skilled wine and food parings, promotions, dietary restrictions and allergy awareness
- Experienced with multiple POS systems, accurately handling cash/card transactions, balancing daily financial reports
Banquet Captain
The Quay Hotel/The Boathouse Restaurant
01.2019 - 03.2020
- Coordinated with event hosts/planners, for a successful event while anticipating last minute changes, guest requests or concerns, and specific needs of clients
- Supervised set up of dining tables, banquet food stations and rooms, coordinated service to multiple dining areas following strict food and service standards
- Developed creative solutions for unforeseen issues during events, minimizing disruptions while maximizing guest satisfaction.
- Maintained accurate records of event details, head counts, bar inventory or additions made by client and department communication to ensure no discrepancies supporting a clear and organized event execution
- Promoted team collaboration among banquet staff members through effective leadership practices that fostered a supportive positive work environment.
Education
Graduate Certificate - Responsible Service BC
Serving It Right
Vancouver, BC02.2019
Graduate Certificate - Hotel Banquet Service
Kwantlen College
Surrey, BC05.2003
High School Diploma -
Burnaby North Secondary
Burnaby, BC06.1998
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Cabana Server/Bartender
The Fairmont Pacific Rim
02.2023 - 08.2023
Server/Bartender
The Gillnetter Pub
02.2021 - 11.2022
Banquet Captain
The Quay Hotel/The Boathouse Restaurant
01.2019 - 03.2020
Graduate Certificate - Responsible Service BC
Serving It Right
Graduate Certificate - Hotel Banquet Service
Kwantlen College
High School Diploma -
Burnaby North Secondary
Quote
The way to get started is to quit talking and begin doing.
Walt Disney
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