Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Cassandra Hodge

Server/Bartender/Banquet Captain
Port Moody,BC

Summary

I am an experienced, talented Server and Bartender with a passion for customer service. I am highly motivated with an engaging personality and flexible approach and also very understanding, patient and knowledgeable. Especially with handling special dietary requirements, allergies and food safety standards. Coming from a background as a Banquet Captain, I am well organized and extremely detailed, friendly and upbeat, that anticipates customer needs. I am a solid team player that is always wanting to help in any and all areas that are needed.

Overview

16
16
years of professional experience
1
1
year of post-secondary education
4
4
Certifications

Work History

Server

The Gillnetter Pub
Port Coquitlam, BC
02.2021 - 11.2022
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Cultivated warm relationships with regular customers.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Noted special patron requests and followed up with kitchen to confirm delivery.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Scheduled numerous reservations and managed seating arrangements simultaneously in high-traffic [Type] restaurant while maintaining calm, professional demeanor.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.

Banquet Captain/Server/Bartender Shift Manager

The Quay Hotel/ The Boathouse Restaurant
New Westminster, BC
01.2019 - 03.2020
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Organized banquet storage and surrounding areas to facilitate access to products and materials.
  • Delegated tasks to staff members to maximize production under tight deadlines.
  • Orchestrated positive customer experiences by overseeing every area of the event operations.
  • Supervised and mentored kitchen and serving staff.
  • Liaised with venue management to monitor logistics and timelines.
  • Managed budgeting and invoicing for both large and small-scale events.
  • Integrated service and team management strategies to boost business profits.
  • Oversaw timeliness and quality of food delivery at high-volume events.
  • Performed cost-benefit analysis for corporate and social events.
  • Interpreted instructions to schedule and set up events to client specifications.
  • Directed and managed banquet functions 400-person event.
  • Followed safety procedures and incorporated safety equipment to reduce injury and loss.
  • Maintained clear and easy access to exits and fire lanes to prepare for emergencies.
  • Set up and broke down conference and banquet rooms to meet facility standards and specifications.
  • Liaised with catering department about event changes and implemented requested adjustments.
  • Established and maintained equipment inventory for accurate tracking, record keeping and to avoid loss.
  • Arranged furniture and equipment to maximize space and floor plan for seamless movement during functions.
  • Provided exceptional service to guests by immediately addressing needs and requests.

Server/Catering Supervisor/Senior Bartender

Fast Hospitality
Vancouver, BC
02.2011 - 12.2018
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
  • Supervised restocking of salad bar and buffet for lunch and dinner service.
  • Noted special patron requests and followed up with kitchen to confirm delivery.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Moved and set up seating, prepared extra silverware and notified kitchen prior to arrival of large groups.
  • Mixed both standard and specialized drink orders using liquor, bitters, sugars and fruits.

Lounge Server/Main Bartender

Boston Pizza
Burnaby, BC
05.2014 - 12.2016
  • Kept tables clean and ready for next guests.
  • Prepared and delivered cocktails, wine and liquor.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Noted dietary requirements when taking down orders.
  • Stayed up-to-date on menu changes to help customers make food choices.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.

Banquet Captain/Sever/Bartender Shift Manager

Eaglequest Golf Club
Surrey, BC
03.2011 - 01.2014
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Delegated tasks to staff members to maximize production under tight deadlines.
  • Supervised an
  • Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
  • Followed safety procedures and incorporated safety equipment to reduce injury and loss.
  • Interpreted instructions to schedule and set up events to client specifications.
  • Liaised with catering department about event changes and implemented requested adjustments.
  • Directed and managed banquet functions for 400-person event.
  • Set up and broke down conference and banquet rooms to meet facility standards and specifications.
  • Established and maintained equipment inventory for accurate tracking, record keeping and to avoid loss.
  • Liaised with venue management to monitor logistics and timelines.
  • Managed budgeting and invoicing for both large and small-scale events.
  • Oversaw timeliness and quality of food delivery at high-volume events.

Education

Graduate Certificate - Hotel And Resort Banquet Specialist

Kwantlen College
Surrey, BC
01.2005 - 05.2005

High School Diploma -

Burnaby North Secondary
Burnaby, BC
09.1997 - 06.1998

Skills

    High-volume dining

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Certification

Serving it Right

Timeline

Lottery

03-2021

Server

The Gillnetter Pub
02.2021 - 11.2022

Serving it Right

02-2021

Banquet Captain/Server/Bartender Shift Manager

The Quay Hotel/ The Boathouse Restaurant
01.2019 - 03.2020

Lounge Server/Main Bartender

Boston Pizza
05.2014 - 12.2016

Banquet Captain/Sever/Bartender Shift Manager

Eaglequest Golf Club
03.2011 - 01.2014

Server/Catering Supervisor/Senior Bartender

Fast Hospitality
02.2011 - 12.2018

Food Safe

01-2011

First Aid

01-2010

Graduate Certificate - Hotel And Resort Banquet Specialist

Kwantlen College
01.2005 - 05.2005

High School Diploma -

Burnaby North Secondary
09.1997 - 06.1998

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Cassandra HodgeServer/Bartender/Banquet Captain