Cassandra Hodge
Server/Bartender/Banquet Captain
Port Moody,BC
Summary
I am an experienced, talented Server and Bartender with a passion for customer service. I am highly motivated with an engaging personality and flexible approach and also very understanding, patient and knowledgeable. Especially with handling special dietary requirements, allergies and food safety standards. Coming from a background as a Banquet Captain, I am well organized and extremely detailed, friendly and upbeat, that anticipates customer needs. I am a solid team player that is always wanting to help in any and all areas that are needed.
Overview
16
16
years of professional experience
1
1
year of post-secondary education
4
4
Certifications
Work History
Server
The Gillnetter Pub
Port Coquitlam, BC
02.2021 - 11.2022
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Cultivated warm relationships with regular customers.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Bussed and reset tables to keep dining room and work areas clean.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Checked identification for minimum age for sale of alcoholic beverages.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Scheduled numerous reservations and managed seating arrangements simultaneously in high-traffic [Type] restaurant while maintaining calm, professional demeanor.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Banquet Captain/Server/Bartender Shift Manager
The Quay Hotel/ The Boathouse Restaurant
New Westminster, BC
01.2019 - 03.2020
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Organized banquet storage and surrounding areas to facilitate access to products and materials.
- Delegated tasks to staff members to maximize production under tight deadlines.
- Orchestrated positive customer experiences by overseeing every area of the event operations.
- Supervised and mentored kitchen and serving staff.
- Liaised with venue management to monitor logistics and timelines.
- Managed budgeting and invoicing for both large and small-scale events.
- Integrated service and team management strategies to boost business profits.
- Oversaw timeliness and quality of food delivery at high-volume events.
- Performed cost-benefit analysis for corporate and social events.
- Interpreted instructions to schedule and set up events to client specifications.
- Directed and managed banquet functions 400-person event.
- Followed safety procedures and incorporated safety equipment to reduce injury and loss.
- Maintained clear and easy access to exits and fire lanes to prepare for emergencies.
- Set up and broke down conference and banquet rooms to meet facility standards and specifications.
- Liaised with catering department about event changes and implemented requested adjustments.
- Established and maintained equipment inventory for accurate tracking, record keeping and to avoid loss.
- Arranged furniture and equipment to maximize space and floor plan for seamless movement during functions.
- Provided exceptional service to guests by immediately addressing needs and requests.
Server/Catering Supervisor/Senior Bartender
Fast Hospitality
Vancouver, BC
02.2011 - 12.2018
- Kept register accurate through correct billing, payment processing and cash management practices.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Supervised restocking of salad bar and buffet for lunch and dinner service.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Moved and set up seating, prepared extra silverware and notified kitchen prior to arrival of large groups.
- Mixed both standard and specialized drink orders using liquor, bitters, sugars and fruits.
Lounge Server/Main Bartender
Boston Pizza
Burnaby, BC
05.2014 - 12.2016
- Kept tables clean and ready for next guests.
- Prepared and delivered cocktails, wine and liquor.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Noted dietary requirements when taking down orders.
- Stayed up-to-date on menu changes to help customers make food choices.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Banquet Captain/Sever/Bartender Shift Manager
Eaglequest Golf Club
Surrey, BC
03.2011 - 01.2014
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Delegated tasks to staff members to maximize production under tight deadlines.
- Supervised an
- Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
- Followed safety procedures and incorporated safety equipment to reduce injury and loss.
- Interpreted instructions to schedule and set up events to client specifications.
- Liaised with catering department about event changes and implemented requested adjustments.
- Directed and managed banquet functions for 400-person event.
- Set up and broke down conference and banquet rooms to meet facility standards and specifications.
- Established and maintained equipment inventory for accurate tracking, record keeping and to avoid loss.
- Liaised with venue management to monitor logistics and timelines.
- Managed budgeting and invoicing for both large and small-scale events.
- Oversaw timeliness and quality of food delivery at high-volume events.
Education
Graduate Certificate - Hotel And Resort Banquet Specialist
Kwantlen College
Surrey, BC 01.2005 - 05.2005
High School Diploma -
Burnaby North Secondary
Burnaby, BC 09.1997 - 06.1998
Skills
High-volume dining
Wine service, bar terminology and beverage preparation
Point of sale and cash handling
Food and beverage pairings
Daily specials and menu knowledge
Hospitality service expertise
Customer relationship management
Accurate money handling
Dining area maintenance and food expeditor
To-go order accuracy and preparation
Banquet coordination and guest seating arrangements
Stocking, replenishing and ordereing
Cleaning and sanitizing for a safe and workplace
Certification
Serving it Right
Timeline
Lottery
03-2021
Server
The Gillnetter Pub
02.2021 - 11.2022
Serving it Right
02-2021
Banquet Captain/Server/Bartender Shift Manager
The Quay Hotel/ The Boathouse Restaurant
01.2019 - 03.2020
Lounge Server/Main Bartender
Boston Pizza
05.2014 - 12.2016
Banquet Captain/Sever/Bartender Shift Manager
Eaglequest Golf Club
03.2011 - 01.2014
Server/Catering Supervisor/Senior Bartender
Fast Hospitality
02.2011 - 12.2018
Food Safe
01-2011
First Aid
01-2010
Graduate Certificate - Hotel And Resort Banquet Specialist
Kwantlen College
01.2005 - 05.2005
High School Diploma -
Burnaby North Secondary
09.1997 - 06.1998