- Knitting and Crocheting
- Avid Reader
- Photography
- Gardening
Cassandra Hipkin-Wilson
Collingwood,ON
Summary
Dynamic retail professional with extensive experience at Shoppers Drug Mart, excelling in customer service and cash handling. Proven track record in team leadership and problem-solving, enhancing customer satisfaction and driving sales growth. Recognized for strong organizational skills and attention to detail, consistently achieving operational excellence and fostering a collaborative work environment.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Post Office Clerk
Shoppers Drug Mart
08.2017 - Current
- Provided guidance on postage rates and shipping options to help customers make informed decisions about their mailing choices.
- Maintained accurate records of all transactions, ensuring proper accounting and inventory management.
- Contributed to a positive work environment with proactive teamwork and open communication channels.
- Delivered exceptional customer service, resolving issues promptly and courteously.
- Weighed letters and packages and calculated costs based on classification, weight, and destination.
- Upsold postal services like insurance and tracking.
- Added accurate data entry into computer system to complete transactions.
- Utilized customer service skills to provide exceptional service for repeat clientele.
Restaurant Co-Owner
Mountain Shores Pizza
06.2006 - Current
- Optimized vendor relationships through effective negotiation tactics, securing high-quality ingredients at competitive prices.
- Fostered a positive work environment by promoting open communication among team members and encouraging professional growth opportunities.
- Successfully navigated challenging periods by employing creative problem-solving strategies to maintain a thriving business amidst industry fluctuations.
- Maintained strict food safety and sanitation standards, consistently passing health inspections with excellent ratings.
- Collaborated with co-owner on daily operations, ensuring a cohesive management approach to maximize business success.
- Managed finances for optimal budget control, reducing unnecessary expenses and maximizing profit margins.
- Managed payroll, daily deposits, and cost controls.
- Planned and executed strategies to increase customer loyalty and retention.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
Retail Supervisor
Shoppers Drug Mart
08.2017 - 08.2020
- Assisted customers in locating products and making informed purchasing decisions based on their needs and preferences.
- Trained new employees on store policies, procedures, and sales techniques to enhance their performance.
- Enhanced store appearance with regular maintenance, cleaning, and organization of merchandise areas.
- Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
- Coordinated merchandising displays, signage and sales enablement.
Retail Sales Supervisor
Rogers Wireless
06.2006 - 06.2014
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Counted cash register drawers at beginning and end of each shift to prepare bank deposits.
- Greeted customers and helped with product questions, selections, and purchases.
- Opened and closed store independently and prepared nightly bank drop for manager.
- Oversaw daily operations of the sales floor, delegating tasks appropriately to ensure smooth functioning at all times.
- Managed inventory levels effectively, ensuring optimal product availability while minimizing overstock issues.
- Trained new associates on cash register operations, conducting customer transactions, and balancing drawer.
- Collaborated with other supervisors to develop and implement operational improvements for increased efficiency.
- Consistently met or exceeded monthly sales targets through proactive leadership and regular performance evaluations.
- Maintained visual merchandising standards throughout the store, creating an appealing shopping experience for all customers.
- Created and implemented employee monthly action plans to increase sales and customer loyalty.
- Supported colleagues in their professional development through regular coaching sessions aimed at improving skills related to customer interaction.
- Trained newly hired sales team in upselling techniques.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
Education
No Degree - Office Administration - Health Services
Centennial College
Toronto, ON06-2025
Skills
- Teamwork orientation
- Cash handling expertise
- Problem-solving skills
- Retail sales
- Confidentiality
- Strong organization skills
- Customer service
- Time management
- Attention to detail
- Active listening
- Effective communication
- Professionalism
Certification
- Microsoft Office Specialist - Excel 2019 - Associate
- Microsoft Office Specialist - Microsoft Office Specialist - Associate
- Microsoft Office Specialist - Outlook 2019 - Associate
- Microsoft Office Specialist - Word 2019 - Associate
- Microsoft Office Specialist - Power Point 2019 - Associate
Interests
Timeline
Post Office Clerk
Shoppers Drug Mart
08.2017 - Current
Retail Supervisor
Shoppers Drug Mart
08.2017 - 08.2020
Restaurant Co-Owner
Mountain Shores Pizza
06.2006 - Current
Retail Sales Supervisor
Rogers Wireless
06.2006 - 06.2014
No Degree - Office Administration - Health Services
Centennial College
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