Cassandra Hillyer
Aldergrove,BC
Summary
Experienced and organized staffing and operations professional with hands on experience hiring and onboarding employees, managing staff schedules, coordinating shifts for 10+ employees daily, conducting training, and handling employee performance and termination processes. Strong communicator with excellent organizational and problem solving skills, known for building positive working relationships, managing competing priorities, and ensuring staffing needs are consistently met. Reliable, approachable, and confident working in fast paced environments where effective team coordination and communication are essential.
Overview
1
1
Certification
2
2
years of post-secondary education
12
12
years of professional experience
Work History
Office/Administrative Bookkeeper
Priority 1 Equestrian
Aldergrove, BC
09.2020 - Current
- Managed accounts payable and receivable for equestrian services.
- Processed payroll for staff and contractors efficiently.
- Maintained accurate financial records using QuickBooks and Saje software.
- Maintained detailed records of bookings and client interactions in the database.
- Resolved scheduling conflicts promptly to ensure smooth operations during events.
- Provided exceptional customer service to clients throughout the booking process.
- Provided customer service by answering inquiries related to bookings and providing information about available options.
- Processed payments for bookings using a variety of payment methods.
- Developed relationships with suppliers to ensure the best possible deals for customers.
- Prepared invoices for customers based on their reservations or cancellations.
- Coordinated order processing and inventory management to maintain stock levels.
- Conducted market research to identify potential new vendors.
- Developed and executed marketing campaigns across multiple digital platforms.
- Managed social media accounts, increasing engagement through strategic content creation.
- Coordinated staffing schedules to meet operational demands across various departments.
- Managed candidate screenings and coordinated interviews with hiring managers.
- Kept track of timekeeping responsibilities and employee time off requests when completing schedules.
- Coordinated and planned work shift schedules according to availability.
- Oversaw staffing and related operations, spanning interviewing, hiring and mentoring personnel.
Barn Manager
High Point Equestrian
Langley, British Columbia
09.2014 - 11.2020
- Supervised daily barn operations and animal care routines.
- Managed feeding schedules and nutritional needs of all livestock.
- Coordinated training programs for new staff and volunteers.
- Oversaw sanitation practices to ensure a clean environment.
- Implemented safety protocols for staff handling livestock.
- Responded quickly to emergency situations involving horses such as colic or injury.
- Created a budget for purchasing additional supplies or equipment needed in the barn.
- Provided training to new staff on proper handling techniques and safety procedures for equine care.
- Assigned tasks to staff members for daily care of the barn.
- Cultivated relationships with suppliers who provide quality products at competitive prices.
- Coordinated activities between farriers, veterinarians, trainers and other professionals involved in providing services to horses at the facility.
- Managed staffing operations to meet client workforce needs effectively.
- Managed recruitment process from initial contact through onboarding of new hires.
- Coordinated staffing schedules to meet operational demands across various departments.
- Assisted in new hire process by calling and scheduling appointments with candidates, filling out required paperwork and preparing manuals.
- Conducted reference checks on prospective employees as part of the pre-employment process.
- Monitored performance of temporary staff members throughout their assignment duration.
Education
Businesses Management -
University of Guelph
Guelph 08.2018 - 06.2020
Langley Equestrian Academy
Langley, British ColumbiaSkills
- QuickBooks management
- Payroll administration
- Invoice preparation
- Accounts receivable
- Data entry accuracy
- Customer relationship management
- Effective communication
- Problem solving
- Attention to detail
- Digital marketing
- Cash flow management
- Tax preparation
- Expense tracking
- Bookkeeping
- Staffing strategies
- Employee training
- Strategic planning
- Scheduling processes
Certification
- Class 5 Drivers License
- Equine Canada Competition Coach
- Standard First Aid and CPR
References
References available upon request.
Timeline
Office/Administrative Bookkeeper
Priority 1 Equestrian
09.2020 - Current
Businesses Management -
University of Guelph
08.2018 - 06.2020
Barn Manager
High Point Equestrian
09.2014 - 11.2020
Langley Equestrian Academy