Cassandra Hewitt-Burnett
Gatineau,QC
Summary
Communicative server dedicated to providing elevated service and providing unforgettable guest experiences. Creative floor leader offering experience providing service to large numbers of dinner guests at popular, fast-casual restaurants and experience in fine-dining. Detailed organizer of service operations with versatility in stressful circumstances. Knowledge in safe handling of chemicals with WHMIS certification and continuing education on cross contamination and reducing infection risks. Staying educated on menu items and consistently offering targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Manager
The WORKS Craft Burgers & Beer
2023.01 - Current
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business
- Managed staff to perform specific duties in the workplace and responded to customer concerns, complaints and helped create a warm friendly environment for everyone
- Worked with POS system to place orders, manage bills and handle complimentary items, managed filing, paperwork and money with respect to sales and entering data and settling payments.
- Cultivated warm relationships with regular customers
- Kept register accurate through correct billing, payment processing and cash management practices
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales
- Explained menu items and suggested appropriate options for food allergy concerns
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Supervisor
The Burger’s Priest
2021.01 - 2023.01
- Managed staff to perform specific duties in the workplace and responded to customer concerns, complaints and helped create a warm friendly environment for everyone
- Currently positioned as the Health and Safety Representative, and maintained all SDS Sheets, labels, ensured products are not expired, maintain labels on all food items and perform monthly quality checks on equipment and the restaurant
- Arranged and prepared tables for customers to offer memorable experiences to guests
- Maintained sales above the daily requirement consistently through up selling skills and proficiency in order taking
- Worked with POS system to place orders, manage bills and handle complimentary items
- Cultivated warm relationships with regular customers
- Kept register accurate through correct billing
- Payment processing and cash management practices
- Applied comprehensive knowledge of inventory and invoice sales
- Explained menu items and suggested appropriate options for food allergy concerns
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers
- Maintained and ordered inventory while ensuring labor is considered to match sales.
Server/ Bartender
The Courtyard Bistro
2019.05 - 2020.06
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business
- Worked with POS system to place orders, manage bills and handle complimentary items
- Cultivated warm relationships with regular customers
- Kept register accurate through correct billing, payment processing and cash management practices
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales
- Explained menu items and suggested appropriate options for food allergy concerns
Back Diner
Step N
2015.02 - 2019.04
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business
- Scheduled numerous reservations and managed seating arrangements simultaneously in high-traffic casual dining restaurant while maintaining a calm, professional demeanor
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs
Education
Diploma -
Renfrew Collegiate Institute, Secondary School
Renfrew, ON06.2018
Advanced Diploma - Hygiene
Algonquin College
Ottawa, ON01.2025
Graduate Certificate - Dental Assisting
Algonquin College
Ottawa, ON06.2022
Skills
- Safe chemical handling and knowledge in infection control
- Strong communication and leadership
- Guest relations and diversity awareness and conflict resolution
- Teamwork and payment collection
- Time and priority management
Certification
- WHMIS Certified
- Infection and Prevention Control certified with Public Health
- Smart Serve Certified
- CPR with Basic Life Support and First Aid Certified
- Class G license
Timeline
Manager
The WORKS Craft Burgers & Beer
2023.01 - Current
Supervisor
The Burger’s Priest
2021.01 - 2023.01
Server/ Bartender
The Courtyard Bistro
2019.05 - 2020.06
Back Diner
Step N
2015.02 - 2019.04
Diploma -
Renfrew Collegiate Institute, Secondary School
Advanced Diploma - Hygiene
Algonquin College
Graduate Certificate - Dental Assisting
Algonquin College
- WHMIS Certified
- Infection and Prevention Control certified with Public Health
- Smart Serve Certified
- CPR with Basic Life Support and First Aid Certified
- Class G license
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