Cassandra Hernandez
Tracy
Summary
Aspiring professional seeking to leverage training and skills in a challenging career opportunity.
Overview
6
6
years of professional experience
Work History
Associate
In-N-Out Burger
Tracy
09.2024 - Current
- Provide excellent customer service to ensure a positive dining experience
- Maintained cleanliness and organization of the restaurant environment
- Operated cash register and processed transactions accurately and efficiently
- Prepared food items following company recipes and safety standards
- Collaborated with team members to streamline kitchen operations during busy shifts
- Resolved customer complaints promptly to maintain satisfaction levels
- Monitored inventory levels to ensure adequate stock for daily operations
- Built relationships with customers by providing friendly customer service
- Assisted customers with selecting items and answering questions about products
- Ensured compliance with company safety regulations at all times while on the job
- Managed multiple tasks simultaneously while maintaining attention to detail
- Work as a team
Server
Red Lobster
Modesto
02.2023 - 12.2024
- Greet all guests, and take orders from tables.
- Prepare and serve food and drinks
- Make connections and relationships with my guests.
- Follow up with my guests to make sure they have the best experience
- Handle cash, coupons, and gift cards
- Clean tables for next guest to be seated as soon as possible
- Working as a team
- Creating friendships
- Food safety
- Cleaning
- Restocking
Barista
Starbucks
Tracy
01.2020 - 08.2023
- Memorize over hundreds of coffees, frappuccinos, teas, and customized customer beverages
- Prepare and serve food orders, followed safety regulations when handling any food or beverages
- Connecting with customers and always leaving them with a smile
- Sanitizing and washing coffee, frappuccino, tea, and syrup equipment
- Keeping a fast pace
- Building relationships with customers and co-workers
- Helping others when needed
Server/SP
Red Robins
Manteca
10.2021 - 09.2022
- Greet guests and take orders
- Prepare and serve food/drinks
- Follow up with tables to get anything they need to have a great experience
- Making great connections/relationships with guests
- Taking payments
- Bussing tables and preparing for next guest
Associate
Costco Distribution Center (seasonal)
Tracy
12.2020 - 02.2021
- Unwrapped all pallets and organized trucks of returns by alphabet
- Scanned all items on pallets and made all new labeled stickers
- Picking up and moving returns over 70 lbs daily
- Build new pallets neatly and rewrap all new pallets
- Place all new pallets on big rig
- Clean up all stations
Host/ promoted to SP
Chili's Bar and Grill
Tracy
05.2019 - 12.2019
- Greet and seat all guests, and give them utensils.
- Prepare and serve all food and drinks.
- Get refills and anything else guests need
- Clean all tables
Education
College -
Merced College
Merced, CA01.2024
College -
Las Positas College
Livermore, CA01.2020
High School -
John C. Kimball High School
Tracy, CA01.2019
High School -
Buchanan High School
Clovis, CA01.2016
Skills
- Communication skills
- Organization techniques
- Solution-oriented mindset
- Team skills
- Emotional intelligence
- Leadership skills
- Cash handling
- Fast-paced environment adaptation
- Relationship building
- Customer service
- Food safety
- Problem solving
- Multitasking ability
- Sales techniques
- Computer skills
- Adaptability and flexibility
References
- Alex Medina, Manager/coworker, (209) 355-9964
- Bri Hernandez, Co-worker/friend, (559) 288-3122
- Anthony Irizzary, Professor, (248) 429-5905
References
References available upon request.
Timeline
Associate
In-N-Out Burger
09.2024 - Current
Server
Red Lobster
02.2023 - 12.2024
Server/SP
Red Robins
10.2021 - 09.2022
Associate
Costco Distribution Center (seasonal)
12.2020 - 02.2021
Barista
Starbucks
01.2020 - 08.2023
Host/ promoted to SP
Chili's Bar and Grill
05.2019 - 12.2019
College -
Merced College
College -
Las Positas College
High School -
John C. Kimball High School
High School -
Buchanan High School