Cassandra Hergott
Linwood
Summary
Dynamic professional with a positive attitude and strong multi-tasking skills, experienced in enhancing dealer satisfaction at Home Hardware. Proven ability to efficiently process claims and resolve discrepancies, demonstrating attention to detail and excellent time management. Proficient at collaborating in team environments while maintaining focus and dependability in independent tasks.
Overview
12
12
years of professional experience
Work History
Dealer Services Claims
Home Hardware - St. Jacobs
06.2021 - Current
- Enhanced dealer satisfaction by promptly addressing questions and concerns, providing accurate information.
- Assisting dealers in navigating Claims Processing System, while also troubleshooting any system errors
- Helping dealers navigate Connect with locating claim and warranty related information improving overall user experience.
- Efficiently processing claims in HH Oracle
- Collaborating in a team environment to ensure day to day tasks are managed
- Answering dealer phone calls
- Sorting and filing Bill of Lading paperwork
- Managing Claimshh Outlook email folder responding to dealer emails
- Internal Account Vendor Billing
Accounts Payable Clerk
Home Hardware
03.2017 - 06.2020
- Sort and file supplier invoices
- Attached supplier invoices to cheques
- Sort, code and maintain files proper placement in filing cabinets
- Resolve invoice discrepancies
- Prepare vendor account letters
- Reviewed vendor invoices for appropriate documentation and validity
- Set up new vendors and maintain vendor profiles
- Purge all company files year end
Office Floater
Home Hardware
01.2015 - 03.2017
- Cover absences in departments where extra help is requested
- Other duties include: data entry, filing, stuffing envelopes, answering phones and taking messages, using various MIcrosoft applications for department projects
- Being very versatile to assist departments with multiple tasks that need to be completed
- Helped in the following departments: Dispatch, Dealer Service Claims, Traffic and Inbound Logistics, Retail Applications, Office Services, Corporate Finance, Corporate Records, Retail Education and Communication, Marketing, Merchandise, Architectural Solutions
Material Handler
Home Hardware
05.2013 - 01.2015
- Pick and package orders
- highly physical job requiring heavy lifting
- Problem solving independently and within a team
Education
Certificate - Arts And Science
St. Lawrence College
Kingston, ONSkills
- Positive attitude
- Excellent time management
- Attention to detail
- Strong multi-tasking skills
- Highly organized
- Thorough problem solving
- Memory retention
- Dependable
- Collaborate well in a team environment
- Focused and driven working independently
Languages
English
Native or Bilingual
Interests
- Gardening
- Horseback Riding
- Helping others and giving back to the community
- Spending time with family and friends
- Camping and hiking
- Reading
- Photography
- Avid tea drinker
- Sourdough Bread Making
Timeline
Dealer Services Claims
Home Hardware - St. Jacobs
06.2021 - Current
Accounts Payable Clerk
Home Hardware
03.2017 - 06.2020
Office Floater
Home Hardware
01.2015 - 03.2017
Material Handler
Home Hardware
05.2013 - 01.2015
Certificate - Arts And Science
St. Lawrence College
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