Dynamic professional with a proven track record at Heritage Inn Hotel & Convention Centre, showcasing exceptional customer service and multitasking abilities. Leveraged strong communication and inventory management skills to enhance operational efficiency and customer satisfaction. Demonstrated leadership by training new staff and implementing cost-saving measures, contributing to a positive and efficient work environment. For the past 17 years my main and most important job was being a mom to my children.
Work History
Bartender
Heritage Inn Hotel & Convention Centre
Served high customer volumes during special events, nights, and weekends.
Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Contributed to a positive work environment through effective teamwork and communication with colleagues.
Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Kept bar presentable and well-stocked to meet customer needs.
Followed alcohol awareness procedures for preventing excessive guest intoxication.
Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Adhered to state laws regarding alcoholic beverage services and customer regulations.
Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
Obtained cash bank and stocked service bar to prepare for operation.
Waitress
Heritage Inn Hotel & Convention Centre
Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Maintained clean and welcoming dining environment, ensuring a positive guest experience.
Remained calm and poised when dealing with difficult customers or during busy shifts.
Used cash registers and credit card machines to cash out customers.
Kept server areas clean and stocked to increase efficiency while working tables.
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Processed orders and sent to kitchen employees for preparation.
Office Manager
Halliday Construction
Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
Streamlined office operations by implementing efficient filing systems and organizational strategies.
Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
Cleaner
Jack and Jill of All Tradesl
Served high customer volumes during special events, nights, and weekends.
Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Contributed to a positive work environment through effective teamwork and communication with colleagues.
Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Kept bar presentable and well-stocked to meet customer needs.
Followed alcohol awareness procedures for preventing excessive guest intoxication.
Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Adhered to state laws regarding alcoholic beverage services and customer regulations.
Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
Obtained cash bank and stocked service bar to prepare for operation.
Technical Services Manager/Occupational Health and Safety Officer at Belfor Property RestorationTechnical Services Manager/Occupational Health and Safety Officer at Belfor Property Restoration