CASSANDRA GUERRERO-GODINEZ
San Leandro
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
10
10
years of professional experience
Work History
PATIENT SERVICE REPRESENTATIVE
Palo Alto Medical Foundation
San Carlos
05.2023 - Current
- Efficiently manage multiple administrative tasks, including data entry, responding to patient inquiries, and handling phone calls
- Utilize Electronic Health Records (EHR) systems to accurately input, retrieve, and manage patient data
- Coordinate events in a timely matter while being inclusive to all departments.
- Cross-trained in two additional departments to enhance operational efficiency and adaptability.
BEHAVIORAL TECH
Songbird Therapy
Travel
03.2022 - 08.2022
- Conducted therapy sessions focusing on behavioral interventions and support for clients
- Detailed data collection and analysis to monitor client progress and adapt treatment plans effectively
- Collaborated with healthcare professionals to enhance care strategies and implement behavioral modifications
ADMIN ASSISTANT
TDC
Menlo Park
01.2019 - 05.2019
- Coordinated internal communications with clients and calendar management, ensuring smooth operations
- Maintained office supply inventory
- Developed standardized templates that reduced document processing time
SCOOPER/CAKE DECORATOR
Loards Icecream
San Leandro
06.2015 - 03.2022
- Company Overview: San Leandro
- Provided exceptional customer service while taking orders and promoting products
- Implemented creative cake designs, contributing to an increase in sales
- Mentored junior staff in customer service, trained them in ice cream handling protocols, and food safety standards while maintaining quality
Education
BACHELORS IN SCIENCE - INDUSTRIAL/ORGANIZATIONAL PSYCHOLOGY
California State University-East Bay
HaywardASSOCIATES SCIENCE DEGREE - PSYCHOLOGY & ASSOCIATE ARTS IN LIBERAL ARTS
Las Positas College
LivermoreSkills
- Bilingual
- Microsoft Office Suite
- Excel and PowerPoint
- Organizational skills
- Strategic planning
- EHR system expertise
- Customer service excellence
- Data analysis techniques
- Technical proficiency
- Team collaboration
Accomplishments
- Preceptor Trainer
Languages
Spanish
Professional
References
Eric Junkerman, PAMF, San Carlos, Eric.Junkerman@sutterhealth.org
Timeline
PATIENT SERVICE REPRESENTATIVE
Palo Alto Medical Foundation
05.2023 - Current
BEHAVIORAL TECH
Songbird Therapy
03.2022 - 08.2022
ADMIN ASSISTANT
TDC
01.2019 - 05.2019
SCOOPER/CAKE DECORATOR
Loards Icecream
06.2015 - 03.2022
BACHELORS IN SCIENCE - INDUSTRIAL/ORGANIZATIONAL PSYCHOLOGY
California State University-East Bay
ASSOCIATES SCIENCE DEGREE - PSYCHOLOGY & ASSOCIATE ARTS IN LIBERAL ARTS
Las Positas College
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