Cassandra Gowan-richer
Pembroke,ON
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
6
6
years of professional experience
2
2
Languages
Work History
Grocery Clerk
CANEX Supermart
01.2023 - Current
- Pleasantly greeted customers and provided prompt and courteous service.
- Prioritized tasks during high-traffic hours, ensuring shelves remained stocked and well-organized despite increased customer volume.
- Assisted in training new team members on proper stocking techniques and best practices for maintaining a well-organized store environment.
- Maintained effective team member communication.
- Answered customer questions and provided detailed product information.
- Supervised and trained new staff in performing census.
- Assisted customers with product inquiries by sharing extensive knowledge of grocery items and their locations.
Customer Service Representative
Circle K
11.2022 - 01.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Updated account information to maintain customer records.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Housekeeping Cleaner
Sams Eazy Clean
07.2021 - 10.2021
- Collaborated closely with homeowners to address specific needs or preferences related to their homes'' appearance and upkeep.
- Completed specialized cleaning tasks upon request, such as window washing, oven cleaning, or closet organizing, leading to enhanced customer satisfaction levels.
- Demonstrated professionalism in all interactions with homeowners, establishing trustworthiness and reliability as private house cleaner.
- Developed strong client relationships by consistently exceeding expectations and addressing concerns promptly.
- Improved client retention rates with exceptional attention to detail and personalized service offerings.
Shelf Stocker
Walmart
07.2018 - 02.2019
- Maintained clean and organized store environment for optimal shopping experience.
- Answered customer questions and provided detailed product information.
- Helped customers locate desired items and transfer oversized items to vehicles.
- Unloaded arriving product stock and moved to store display areas.
- Collaborated with team members to complete daily tasks and achieve store goals.
- Enhanced customer satisfaction by promptly assisting with inquiries and locating products.
- Provided excellent customer service, addressing concerns and facilitating positive interactions on sales floor.
Education
High School Diploma -
Philemon Wright High School
Gatineau, QC06.2009
Skills
- Customer Service
- Attention to Detail
- Teamwork and Collaboration
- Excellent Communication
- Customer service-focused
- Assisting customers
- Flexible Schedule
- Training and mentoring
- Team contribution
- Cashier experience
- Bilingual in french
- Product Knowledge
Languages
English
Native or Bilingual
French
Native or Bilingual
Work Preference
Work Type
Full TimePart TimeWork Location
RemoteImportant To Me
Work-life balanceCareer advancementFlexible work hoursPersonal development programsWork from home optionAccomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
Business opportunities are like buses, there’s always another one coming.
Richard Branson
Timeline
Grocery Clerk
CANEX Supermart
01.2023 - Current
Customer Service Representative
Circle K
11.2022 - 01.2023
Housekeeping Cleaner
Sams Eazy Clean
07.2021 - 10.2021
Shelf Stocker
Walmart
07.2018 - 02.2019
High School Diploma -
Philemon Wright High School
Similar Profiles
GURSEWAK SINGHGURSEWAK SINGH
Drywall Taper at Canex Inc.Drywall Taper at Canex Inc.
Karli SloatKarli Sloat
Sales Associate at CanexSales Associate at Canex
Derrick StewartDerrick Stewart
OWNER OPERATOR at CanExOWNER OPERATOR at CanEx
Samantha Kerr-MervynSamantha Kerr-Mervyn
SAHM at MyselfSAHM at Myself
Scott SullivanScott Sullivan
Labour Union Local 527 at Liuna 527Labour Union Local 527 at Liuna 527