Summary
Overview
Work History
Education
Skills
Timeline
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Cassandra Gonzalez

San Bernardino

Summary

Dynamic Program Assistant with proven expertise at CCRC in document management and administrative support. Bilingual and skilled in customer service, I excel in multitasking and organization, ensuring timely report submissions and enhancing office efficiency. Recognized for fostering teamwork and collaboration while maintaining compliance with regulations in fast-paced environments.

Overview

4
4
years of professional experience

Work History

Program Assistant

CCRC
11.2024 - Current


  • Prepare clearly written and formatted documents and reports.
  • Provide note-taking support during parental appeal hearings.
  • Handle all documents intake by receiving, time stamping, and accurately distributing documents to the correct system and personal records.
  • File and retrieve physical and digital documents to support daily operations to ensure quick access to records.
  • Support office operations by performing miscellaneous tasks and assisting team members as needed.
  • Assist with planning and coordinating day-to-day and special program activities.
  • Respond to inquiries from parents and providers, offering general assistance and facilitating account access and support as needed.
  • Proactively managing report deadlines to ensure timely submission to exceed timeline.
  • Provide administrative support to department leadership, streamlining daily operations through efficient task prioritization and delegation skills.

Medical Office Assistant

Veterans Affair
08.2024 - 11.2024
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Updated patient information and insurance details for accurate electronic medical records.
  • Maintained strict compliance with HIPAA regulations, ensuring the confidentiality of sensitive patient information.
  • Investigated provider records to evaluate claim playability and eligibilty in accordance with policy guidelines.
  • Processed claims, including approvals and denials

Program Leader

Think Together, Inc
05.2024 - 08.2024
  • Managed a class of elementary students.
  • Collaborated closely with children to deliver daily lessons aimed at achieving developmental and educational milestones
  • Assisted children with creative activities and academic assignments
  • Promoted a positive work environment by cultivating open communication channels within the team.
  • Implemented well-received activities and events.
  • .Effectively managed time-sensitive projects delivering results within deadlines without compromising quality standards.
  • Facilitated learning activities in alignment with planned curriculum

Remote Call Center Representative

Maximus
01.2022 - 03.2023
  • Managed high call volumes for the Blind Visually Impaired Program while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Helped Beneficiaries select an alternative format for their Medi-Cal Correspondence.
  • Transferred/Directed calls to appropriate personal.
  • Adhered to a detailed script to ensure complete accuracy in information delivery.

Remote Call Center Representative, MFP

Maximus
09.2021 - 01.2022
  • Managed high call volumes for the Medi-Cal For Families Program.
  • Manged the billing department for children who had premiums.
  • Facilitated payment portal setup for parents and provided step-by-step assistance, while handling ongoing portal inquiries.
  • Addressed all inquiries related to payment status with accuracy and efficiency.
  • Handled payment processing and ensured compliance with financial procedures.
  • Documented each call.
  • Addressed customer concerns related to account details and billing issues


Receptionist

Western Dental
06.2021 - 08.2021
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Provided assistance with patient intake forms and other required paperwork.
  • File, copy, and scan all patient forms and identification.
  • Confirmed patient insurance eligibility and coverage details.

Education

Bachelor of Science - Psychology

California State University, San Bernardino
San Bernardino, CA
05-2024

Skills

  • Customer Service
  • Outlook
  • One Note
  • Billing
  • Excel
  • Bilingual
  • Teamwork and collaboration
  • Multitasking and organization
  • Data entry
  • Scheduling
  • Staff support
  • Administrative support

Timeline

Program Assistant

CCRC
11.2024 - Current

Medical Office Assistant

Veterans Affair
08.2024 - 11.2024

Program Leader

Think Together, Inc
05.2024 - 08.2024

Remote Call Center Representative

Maximus
01.2022 - 03.2023

Remote Call Center Representative, MFP

Maximus
09.2021 - 01.2022

Receptionist

Western Dental
06.2021 - 08.2021

Bachelor of Science - Psychology

California State University, San Bernardino

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Cassandra Gonzalez