Cassandra Germana
Thorold
Summary
Experienced in customer service dealing with the public and diverse issues. Highly efficient with organizing and collaboration while ensuring quality performance and safety-conscious behaviours.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Lifeguard
City of St. Catharines, Recreation Division
09.2024 - Current
- Lead and instruct classes and individuals in programs within current accepted standards for the recreation discipline
- Provided friendly customer service to guests and addressed concerns.
- Prepare course outlines and lesson plans according to curriculum guidelines
- Monitor the performance levels of participants during the program activity
Receptionist, Permanent Part-time
City of Hamilton, Recreation Division
05.2022 - Current
- Provide cashier services, sales support for drop-in clients, program administrative support and customer service
- Balance daily revenue, generate and print daily cash reports, prepare bank bags, and deposit slips
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors
Education
Bachelor of Arts - (Honours) Psychology - Research Stream
Brock University
Thorold, ON04-2026
High School Diploma -
Cardinal Newman Catholic Secondary
Hamilton, ON06.2022
Skills
- Ability to Multi-Task
- Effective Communication Skills
- Professional Demeanour
- Data Analysis
- Interpersonal Skills
- Time Management
Certification
- First Aid Certification
- City of Hamilton, Recreation Leader in Training
- Honours Graduate
Timeline
Lifeguard
City of St. Catharines, Recreation Division
09.2024 - Current
Receptionist, Permanent Part-time
City of Hamilton, Recreation Division
05.2022 - Current
Bachelor of Arts - (Honours) Psychology - Research Stream
Brock University
High School Diploma -
Cardinal Newman Catholic Secondary
Similar Profiles
Howard TaylorHoward Taylor
Gardener's Helper/Cemetary/Facilities Maintenance at City Of St. CatharinesGardener's Helper/Cemetary/Facilities Maintenance at City Of St. Catharines
Gary BarberGary Barber
Custodian at City of St. CatharinesCustodian at City of St. Catharines
Nicholas James MARGESNicholas James MARGES
Swim Instructor/Lifeguard at City of St CatharinesSwim Instructor/Lifeguard at City of St Catharines