Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Cassandra Gallant

Bathurst,NB

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

3
3
years of professional experience

Work History

Assistant Manager

Ardene
02.2023 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Defined clear targets and objectives and communicated to other team members.

Front Desk Agent

Best Western Plus Hotel
03.2022 - 10.2022
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Collected room deposits, fees, and payments.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Used internal software to process reservations, check-ins and check-outs.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Maintained clean and organized front desk areas to uphold polished company image.
  • Issued room keys to guests upon check-in and answered questions regarding proper use.
  • Answered multi-line phone system and enthusiastically greeted callers.

Customer Service Representative

Kent Building Supplies
09.2020 - 08.2021
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.

Education

High School Diploma -

Bathurst High School
Bathurst, NB
06.2018

Skills

  • Information Confidentiality
  • Engineering Principles
  • Radiation Protection
  • Customer Service
  • Staff Supervision
  • Time Management
  • Customer Service and Satisfaction

Languages

English
Native or Bilingual
French
Professional Working

Timeline

Assistant Manager

Ardene
02.2023 - Current

Front Desk Agent

Best Western Plus Hotel
03.2022 - 10.2022

Customer Service Representative

Kent Building Supplies
09.2020 - 08.2021

High School Diploma -

Bathurst High School

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Cassandra Gallant