Cassandra Gagnon
Summary
Family-oriented mother and student in the Early Childhood Education fast-track diploma program at Mohawk College with personal experience with infants, toddlers and young children. Proven excellence in time-management, empathy and responsive caregiving. Dedicated to the child's needs.
Overview
6
6
years of professional experience
Work History
Registered Pharmacy Clerk
Costco Wholesale Canada
02.2019 - 12.2021
- Verified prescription information prior to entry in pharmacy computer system.
- Established and maintained patient profiles, updating organizational database with current information.
- Streamlined pharmacy operations by maintaining a clean and organized work environment.
- Answering phone calls and assisting patients with medical questions, pick up schedules and other various inquiries
- Working collaboratively in a large team
- Respecting patient confidentiality laws
- Various clerical duties including filing, spreadsheet work, cleaning, organizing prescription pickup and cash drop with MIMO machine.
- Processing payments at the pick up window while handling cash and using Point of Sale system with manual overrides
- Troubleshooting insurance concerns with third party representatives
Pharmacy Assistant
The Medicine Shoppe Pharmacy
03.2016 - 05.2018
- Processing and filling prescriptions for walk-in patients using Pharmaclik Rx dispensary system
- Calculating co-pays for patients
- Various clerical duties including the use of Microsoft Office; primarily word/excel
- Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
- Managing the pharmacy's inventory orders through McKesson including reconciliation
- Managing patient purchases while using a cash register and debit machine
- Managing weekly sales reports
- Weekly register skimming and performing shop deposit
- Training new hires
- Lead technician and key holder.
Pharmacy Assistant
Total Health Pharmacy
10.2015 - 04.2016
- Processing and filling prescriptions for walk-in customers using Kroll dispensary system
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Performing inventory count
- Answering calls and assisting customers with products and sales while using a cash register and excellent communication skills
- Assisting with all necessary clerical actions of the pharmacy
- Managing pharmacy ordering with McKesson Canada
Education
Early Childhood Education
Mohawk College of Applied Arts And Technology
Hamilton, ON04.2025
Certificate - Pre-Health Sciences
Fanshawe College
London, ON01.2014
OSSD -
Orchard Park Secondary School
Stoney Creek, ON01.2012
Skills
- Oral and Written Communication
- Time Management and Prioritization
- Adaptability and Strategic Thinking
- Documentation and Record Keeping
- Answering customer questions knowledgeably
- Customer Service
- Patience and Empathy
- Organizational abilities
- Creative Thinking and Perspective Taking
- Toddler care experience
Additional Information
I'm sure you've noticed the gaps in my work history. I became a mother for the first time in June of 2018 and then again in October of 2020 and March of 2023. I took time off during the world shutdown of 2020 and became a stay at home mother. I began working towards my Early Childhood Education Diploma at Mohawk College in January of 2024 with plans to graduate in April of 2025.
Timeline
Registered Pharmacy Clerk
Costco Wholesale Canada
02.2019 - 12.2021
Pharmacy Assistant
The Medicine Shoppe Pharmacy
03.2016 - 05.2018
Pharmacy Assistant
Total Health Pharmacy
10.2015 - 04.2016
Early Childhood Education
Mohawk College of Applied Arts And Technology
Certificate - Pre-Health Sciences
Fanshawe College
OSSD -
Orchard Park Secondary School