Cassandra Frias
Whittier
Summary
Compassionate and results-driven community services professional with extensive experience leading and managing teams of up to 30 employees in fast-paced, client-centered environments. Proven ability to resolve complex conflicts involving both clients and staff, with a strong background in supporting individuals experiencing substance use disorders, mental illness, and homelessness. Skilled in collaborating with insurance providers, county agencies, and multidisciplinary teams to ensure seamless service delivery. Experienced in contributing to large-scale projects and implementing client-centered care models that prioritize dignity, equity, and long-term outcomes. Dedicated to making a lasting impact in underserved communities through advocacy, resource coordination, and trauma-informed care.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Business Service Aide
LA County AJCC
06.2025 - Current
- Planned employer outreach activities to promote business services.
- Coordinated and attended events such as job fairs and business expos.
- Developed employment plans and matched candidates with employers.
- Created job flyers and disseminated openings across channels.
- Maintained detailed employer files and tracked employer activity.
- Entered marketing data and job orders into CalJOBS system.
Caregiver
IHSS
06.2024 - 06.2025
- Prepared meals, provided companionship, and supported mobility.
- Maintained cleanliness and gave medication reminders.
Site Manager
Illumination Foundation
11.2018 - 06.2024
- Oversaw facility operations and compliance with CALAIM and DHS.
- Managed schedules, trained staff, resolved client needs.
- Maintained HR records and ensured staff coverage within budget.
- Proficient in using CHAMP, HMIS, and ORCHID systems for data tracking, case management, and reporting.
- Coordinated site investigations, documented issues, and escalated to executive teams.
- Monitored, coached, and supervised team of 25- 30 employees.
- Maintained records and logs of work performed and materials and equipment used.
- Interviewed, hired, and trained new workers.
- Biweekly check in with medical insurance companies
- Submitting bed nights and case note for extensions to insurance companies
Site Coordinator
Illumination Foundation
06.2017 - 11.2018
- Supervised teams and coordinated facility safety compliance.
- Managed emergency repairs and tracked permit deadlines.
- Supervised crew of over 8 employees.
- Researched and identified new vendors and suppliers to obtain competitive pricing.
- Developed creative themes for events and created related activities to engage attendees.
Front Desk Receptionist
Illumination Foundation
05.2016 - 06.2017
- Performed data entry, managed phones, and front desk operations.
- Completed client intakes and managed inventory updates.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Completed data entry and filing to keep records updated for easy retrieval.
- Routed incoming mail and messages to relevant personnel without delay.
Transportation Coordinator
Illumination Foundation
03.2015 - 05.2016
- Planned logistics, coordinated schedules, and ensured compliance.
- Managed inventory and vendor relations.
- Coordinated dispatching of 4 drivers to accomplish daily Transportation requirements.
- Provided timely transportation of diverse clients to healthcare facilities.
- Identified appropriate travel routes in accordance with applicable traffic and bulk cargo transportation laws, regulations, protocols, and guidelines.
Caregiver
Private Care
09.2011 - 03.2015
- Provided daily living assistance and monitored client health.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
Education
Associate of Science - Theological Studies
Freedom Center
Norwalk, CAHigh School Diploma -
Sierra Vista High School
Whittier, CASkills
- Team Leadership & Staff Supervision
- Crisis Intervention & Conflict Resolution
- Client-Centered & Trauma-Informed Care
- Interagency Collaboration & Case Coordination
Accomplishments
- Crisis Prevention & Intervention (2022)
- Mental Health Awareness & Suicide Prevention (2022)
- Pro-ACT Training Certification (2022)
- Emerging Leaders Program (2023)
- Preventing Discrimination & Harassment for Managers (2019)
Certification
- Crisis Prevention & Intervention
- Pro-ACT Training Certification
- Mental Health Awareness & Suicide Prevention
- Preventing Discrimination & Harassment for CA Managers
- Emerging Leaders Program
Languages
Spanish
Professional Working
English
Native or Bilingual
Timeline
Business Service Aide
LA County AJCC
06.2025 - Current
Caregiver
IHSS
06.2024 - 06.2025
Site Manager
Illumination Foundation
11.2018 - 06.2024
Site Coordinator
Illumination Foundation
06.2017 - 11.2018
Front Desk Receptionist
Illumination Foundation
05.2016 - 06.2017
Transportation Coordinator
Illumination Foundation
03.2015 - 05.2016
Caregiver
Private Care
09.2011 - 03.2015
Associate of Science - Theological Studies
Freedom Center
High School Diploma -
Sierra Vista High School
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