Cassandra Forrest
Edmonton
Summary
Dynamic leader with a proven track record at cannamart, cannabis cellar and northlands - adept in strategic planning and sales strategy development. Excelled in boosting team performance and customer satisfaction through effective selling techniques and motivational skills. Achieved sales targets by over 20%, demonstrating exceptional management support and team building.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Sales/keyholder
Uncle Sam’s Cannabis
10.2024 - Current
- Assisted customers by locating, describing and explaining use and effects of products
- Developed lasting relationships with customers, resulting in repeat business and increased customer satisfaction.
- Collaborated with fellow Key Holders and Sales Associates to create a positive work environment focused on teamwork
- organized shelves and racks and maintained clean sales floor to promote visually appealing shopping environment.
- Provided exceptional customer service by addressing inquiries, resolving issues, and recommending suitable products based on individual needs.
- Coordinated store products and conducted inventory counts to maintain merchandise flow.
- Facilitated smooth handovers between shifts by providing comprehensive updates on daily operations, sales targets achieved, pending tasks requiring attention from incoming Key Holders or Sales Associates.
- Boosted sales revenue by consistently meeting and exceeding individual and team sales targets.
- Completed opening and closing tasks by cashing out registers, inspecting security and alarm systems and preparing bank deposits .
- Operated POS system to total purchases and receive and process cash and credit payments.
- Continuously updated personal knowledge of industry trends from market research reports or competitor analysis insights
Sales/keyholder
Cannabis Cellar
10.2022 - 01.2024
- Increased customer satisfaction by addressing and resolving client concerns efficiently.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
- Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
- Checked store merchandise regularly for proper display and replenishment.
- Developed strong relationships with key clients, resulting in repeat business and increased revenue.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Analyzed sales data to set quotas and assess potential areas of growth.
- Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Enhanced team productivity by creating a supportive work environment and providing ongoing feedback.
Sales / Temp Manager
Cannamart
08.2019 - 11.2020
- Enhanced team performance by setting clear goals and expectations.
- Managed resources efficiently for optimal project delivery.
- Improved operational efficiency with streamlined processes.
- Completely store ordering
- Reduced costs through strategic vendor negotiations.
- Coordinated multiple projects simultaneously to drive organizational growth.
- Increased client satisfaction by implementing feedback mechanisms.
- Developed strategic plans to align with company goals.
- Improved project outcomes with data-driven decision-making.
- Built strong relationships with stakeholders to support business objectives.
- Led efforts to improve customer service quality and response times.
- Accomplished multiple tasks within established timeframes.
Sales Associate
Liquor on 156st
02.2018 - 06.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Engaged with customers to effectively build rapport and lasting relationships.
Banquet Server
Northlands
02.2016 - 07.2017
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Set up banquet tables and chairs based on event requirements.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
- Completed post-event tasks such as cleaning, breakdown, and inventory management to prepare for future banquets efficiently.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Adhered to all health and safety regulations while serving food and beverages.
- Assisted in setting up the event space, ensuring proper table arrangements and placement of utensils for seamless guest experience.
- Carried out professional service, retaining polite and friendly approach at all times.
- Provided friendly, courteous service to create memorable moments for guests.
- Worked with banquet manager to coordinate event set up and schedule.
- Maintained a clean and organized dining area for optimal guest comfort and enjoyment.
- Arranged linens and table settings according to seating plan and event theme.
Education
N/A - N/A
Inner City
Edmonton, AbSkills
- Effective selling techniques
- Management
- Store appearance and merchandising
- Customer service and satisfaction
- Inventory control
- Level headed and professional
- POS and cash handling
- Order management
- Display maintenance
- Task delegation
- Meeting quotas
- Team building
- Reporting data
Languages
English
Full Professional
Accomplishments
Proven to provide exceptional customer service and problem solving skills , able to work on my own or as a team
Certification
QCW and sell safe certified
Timeline
Sales/keyholder
Uncle Sam’s Cannabis
10.2024 - Current
Sales/keyholder
Cannabis Cellar
10.2022 - 01.2024
Sales / Temp Manager
Cannamart
08.2019 - 11.2020
Sales Associate
Liquor on 156st
02.2018 - 06.2018
Banquet Server
Northlands
02.2016 - 07.2017
N/A - N/A
Inner City
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