Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Certification
Timeline
Generic

Cassandra Forrest

Edmonton

Summary

Dynamic leader with a proven track record at cannamart, cannabis cellar and northlands - adept in strategic planning and sales strategy development. Excelled in boosting team performance and customer satisfaction through effective selling techniques and motivational skills. Achieved sales targets by over 20%, demonstrating exceptional management support and team building.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Sales/keyholder

Uncle Sam’s Cannabis
10.2024 - Current
  • Assisted customers by locating, describing and explaining use and effects of products
  • Developed lasting relationships with customers, resulting in repeat business and increased customer satisfaction.
  • Collaborated with fellow Key Holders and Sales Associates to create a positive work environment focused on teamwork
  • organized shelves and racks and maintained clean sales floor to promote visually appealing shopping environment.
  • Provided exceptional customer service by addressing inquiries, resolving issues, and recommending suitable products based on individual needs.
  • Coordinated store products and conducted inventory counts to maintain merchandise flow.
  • Facilitated smooth handovers between shifts by providing comprehensive updates on daily operations, sales targets achieved, pending tasks requiring attention from incoming Key Holders or Sales Associates.
  • Boosted sales revenue by consistently meeting and exceeding individual and team sales targets.
  • Completed opening and closing tasks by cashing out registers, inspecting security and alarm systems and preparing bank deposits .
  • Operated POS system to total purchases and receive and process cash and credit payments.
  • Continuously updated personal knowledge of industry trends from market research reports or competitor analysis insights

Sales/keyholder

Cannabis Cellar
10.2022 - 01.2024
  • Increased customer satisfaction by addressing and resolving client concerns efficiently.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
  • Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
  • Checked store merchandise regularly for proper display and replenishment.
  • Developed strong relationships with key clients, resulting in repeat business and increased revenue.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Analyzed sales data to set quotas and assess potential areas of growth.
  • Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Enhanced team productivity by creating a supportive work environment and providing ongoing feedback.

Sales / Temp Manager

Cannamart
08.2019 - 11.2020
  • Enhanced team performance by setting clear goals and expectations.
  • Managed resources efficiently for optimal project delivery.
  • Improved operational efficiency with streamlined processes.
  • Completely store ordering
  • Reduced costs through strategic vendor negotiations.
  • Coordinated multiple projects simultaneously to drive organizational growth.
  • Increased client satisfaction by implementing feedback mechanisms.
  • Developed strategic plans to align with company goals.
  • Improved project outcomes with data-driven decision-making.
  • Built strong relationships with stakeholders to support business objectives.
  • Led efforts to improve customer service quality and response times.
  • Accomplished multiple tasks within established timeframes.

Sales Associate

Liquor on 156st
02.2018 - 06.2018
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Engaged with customers to effectively build rapport and lasting relationships.

Banquet Server

Northlands
02.2016 - 07.2017
  • Served appetizers, delivered entrees, and refilled beverages for banquet guests.
  • Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
  • Set up banquet tables and chairs based on event requirements.
  • Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
  • Completed post-event tasks such as cleaning, breakdown, and inventory management to prepare for future banquets efficiently.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Adhered to all health and safety regulations while serving food and beverages.
  • Assisted in setting up the event space, ensuring proper table arrangements and placement of utensils for seamless guest experience.
  • Carried out professional service, retaining polite and friendly approach at all times.
  • Provided friendly, courteous service to create memorable moments for guests.
  • Worked with banquet manager to coordinate event set up and schedule.
  • Maintained a clean and organized dining area for optimal guest comfort and enjoyment.
  • Arranged linens and table settings according to seating plan and event theme.

Education

N/A - N/A

Inner City
Edmonton, Ab

Skills

  • Effective selling techniques
  • Management
  • Store appearance and merchandising
  • Customer service and satisfaction
  • Inventory control
  • Level headed and professional
  • POS and cash handling
  • Order management
  • Display maintenance
  • Task delegation
  • Meeting quotas
  • Team building
  • Reporting data

Languages

English
Full Professional

Accomplishments

    Proven to provide exceptional customer service and problem solving skills , able to work on my own or as a team

Certification

QCW and sell safe certified

Timeline

Sales/keyholder

Uncle Sam’s Cannabis
10.2024 - Current

Sales/keyholder

Cannabis Cellar
10.2022 - 01.2024

Sales / Temp Manager

Cannamart
08.2019 - 11.2020

Sales Associate

Liquor on 156st
02.2018 - 06.2018

Banquet Server

Northlands
02.2016 - 07.2017

N/A - N/A

Inner City

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Cassandra Forrest