Cassandra Fleury
Summary
Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Handles reservations, seating arrangements and payments. Trainable and committed to creating warm and inviting atmosphere.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Childcare Provider
La Coccinelle - Des Sentiers
05.2023 - Current
- Enhanced children''s social skills by organizing group activities and promoting positive interactions.
- Fostered creativity with various arts and crafts projects, stimulating imagination and self expression.
- Ensured child safety through vigilant supervision, maintaining proper ratios during indoor and outdoor activities.
- Developed strong relationships with families, providing regular updates on child progress and establishing trust.
Camp Counselor
La Coccinelle - La Vérendrye
06.2023 - 08.2023
- Collaborated with fellow counselors to create memorable events that promoted teamwork and strengthened bonds among the children.
- Supervised children while leading fun activities
- Maximized the children's enjoyment by adapting programs to accommodate diverse interests and abilities.
- Developed strong relationships with co-counselors that resulted in seamless teamwork during challenging situations or emergencies.
Front End Supervisor
Sobeys
06.2021 - 06.2023
- Processed payments via cash, debit, credit and gift card
- Provided in-depth knowledge on store products and item directory
- Supervised staff members and assisted them when needed
- Trained new workers for both cashier and customer service positions
- Responsible for loans, pickups and safe count
Waitress
Mexicali Rosa's Restaurant
06.2022 - 12.2022
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Complied with all company policies regarding uniform standards, punctuality, and professionalism.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
Lifeguard
City Of Ottawa
10.2021 - 12.2021
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Prevented accidents through regular equipment inspections and maintenance.
- Improved response times by conducting thorough lifeguard drills and training sessions.
- Promoted water safety awareness with educational presentations to community groups.
Education
Bachelor of Arts - Communications
University of Ottawa
Ottawa, ON04.2026
Skills
- Customer Service
- Order Accuracy
- Guest Relations Management
- Dining Area Maintenance
- Reservation Coordination
- Cleaning and Sanitation
- Greeting Guests
- Guest Engagement
- Organizational skills
- Interpersonal skills
Accomplishments
Respect Award - École secondaire catholique Béatrice-Desloges
Recipient of the grade 12 respect award from FER, chosen by teachers.
Undergrad Admission Scholarship - uOttawa
Received a bursary of 3,000$ in admission excellence, graduating with an average over 90%.
Languages
French
Native or Bilingual
English
Native or Bilingual
Certification
CPR recertification
Standard First Aid with CPR ‘C' / AED - October 2023
AODA: Accessibility for All
Training given by the city of Ottawa - November 2020
Lifeguard courses
National Lifeguard - October 2020
Red Cross Water Safety Instructor - Part 2 - February 2020
Red Cross Water Safety Instructor - Part 1 - January 2020
Airway Management - October 2019
Standard First Aid with CPR ‘C' / AED - September 2019
Bronze Cross - June 2018
Emergency First Aid with CPR ‘B' - March 2017
Bronze Medallion - March 2017
Bronze Star - November 2016
Timeline
Camp Counselor
La Coccinelle - La Vérendrye
06.2023 - 08.2023
Childcare Provider
La Coccinelle - Des Sentiers
05.2023 - Current
Waitress
Mexicali Rosa's Restaurant
06.2022 - 12.2022
Lifeguard
City Of Ottawa
10.2021 - 12.2021
Front End Supervisor
Sobeys
06.2021 - 06.2023
Bachelor of Arts - Communications
University of Ottawa
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