Cassandra Ferreira
Sainte-Julie,QC
Summary
Dedicated Customer Service Representative providing exceptional customer service through active listening and problem solving.
Overview
13
13
years of professional experience
3
3
years of post-secondary education
Work History
Customer Service Representative
Audaces Lunettes
08.2023 - Current
- Streamlined call center processes for improved efficiency and reduced wait times.
- make international purchases for company
- Listened to customer needs and desires to identify and recommend optimal products.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Hostess
eggsquis
08.2023 - 10.2023
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
Store Assistant
bon en titos
03.2022 - 08.2023
- Book dog grooming appointements
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- open/close store
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Greeted customers, helped locate merchandise, and suggested suitable options.
Pastry Trainee
Family Members
01.2021 - 12.2022
- Enhanced dessert presentation by skillfully applying icing and decorations.
- Assisted head pastry chef with recipe development for innovative seasonal pastries.
- Maintained a clean and organized work environment, adhering to strict food safety guidelines.
- Contributed to positive customer experiences by promptly addressing concerns regarding desserts and pastries.
- Participated in regular taste tests, providing valuable feedback to improve recipes and product quality.
- Showcased creativity while designing custom dessert platters for private functions and parties.
Salad Bar Attendant
provigo
06.2018 - 01.2022
- Enhanced customer satisfaction by maintaining a clean and well-stocked salad bar throughout the day.
- Assisted in reducing food waste through proper storage, rotation, and inventory management practices.
- Improved guest experience through exceptional attention to detail in presentation, taste, variety, and overall consistency of offerings at the salad bar.
- Prepared salad bar buffet items and filled containers with assortment of vegetables, fruits, condiments and garnishes.
Pastry Trainee
provigo
05.2014 - 06.2018
- take cake orders
- barista
- Enhanced dessert presentation by skillfully applying icing and decorations.
- Assisted head pastry chef with recipe development for innovative seasonal pastries.
- Maintained a clean and organized work environment, adhering to strict food safety guidelines.
- Mixed icing and other toppings by reading recipes, scaling, and measuring ingredients and operating mixer.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Store Associate
garage clothing
05.2011 - 01.2014
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Streamlined store operations by organizing merchandise displays and restocking shelves promptly.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Collaborated with team members to meet sales goals, sharing product knowledge, and assisting in promotional efforts.
- Handled cash register operations accurately, balancing drawers at the end of each shift.
- Greeted customers, helped locate merchandise, and suggested suitable options.
Education
Cegep - Applied Social Sciences And Humanities
Cegep Saint Laurent
montreal, quebec 08.2011 - 05.2014
High School Diploma -
Polyvalente Lucien Page
montreal, Quebec06.2011
Skills
- Paperwork Processing
- Order Fulfillment
- Data Entry
- Customer Service
- Warranty Service
- Store Maintenance
- Active Listening
Languages
English
Native or Bilingual
French
Native or Bilingual
Portuguese
Professional Working
German
Elementary
Spanish
Professional Working
Accomplishments
realiser un projet educatif pour Hydro-Quebec qui m'a permis de gagner un voyage scolaire a la Baie-James.
Timeline
Customer Service Representative
Audaces Lunettes
08.2023 - Current
Hostess
eggsquis
08.2023 - 10.2023
Store Assistant
bon en titos
03.2022 - 08.2023
Pastry Trainee
Family Members
01.2021 - 12.2022
Salad Bar Attendant
provigo
06.2018 - 01.2022
Pastry Trainee
provigo
05.2014 - 06.2018
Cegep - Applied Social Sciences And Humanities
Cegep Saint Laurent
08.2011 - 05.2014
Store Associate
garage clothing
05.2011 - 01.2014
High School Diploma -
Polyvalente Lucien Page
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