Cassandra Facione
Santa Clara
Summary
Seeking a position with opportunities to build a career in a field I am extremely passionate about. A customer service specialist with 20 years of experience with a history of working well under pressure. Key strengths are being able to multi task, problem solve and thrive in a face-paced environment. Interest are multi-fold, which include a desire to further my education, expand knowledge and skills. Dedicated and hardworking, with an internal drive to deliver.
Overview
23
23
years of professional experience
1
1
Certification
Work History
CNA
1 Plus 1 Cares
San Jose
09.2023 - Current
- Assisted patients with daily living activities and personal hygiene tasks.
- Provided emotional support and companionship to patients during care routines.
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
School Educator
Right At School LLC
03.2023 - Current
- Created and developed lesson plans to meet students' academic needs.
- Helped students explore concepts with engaging, learning-focused activities.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
- Developed and implemented classroom routines to address varying student needs.
Customer Service Associate/Manager
Safeway/ Albertsons
10.2002 - Current
- Perform multiple operations
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responsible for day to day operation of branch-staffing, customer service, sales and service, receiving inventory, operational risk, compliance.
- Trains branch staff to identify areas of opportunities and to recognize difficult problems or issues which should be referred to Manager or business unit specialists and solve accordingly.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
Paraeducator
ProCare Therapy
08.2022 - 03.2023
- Assisted teachers and worked individually with students with special needs, helping each navigate education system.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Documented behaviors, implemented interventions and treatment results.
- Collaborated with teachers to help with classroom and workload management.
CNA - Certified Nursing Assistant
Nurse Builders Academy
02.2022 - 05.2022
- Recently graduated CNA school at Nurse Builders Academy in Santa Clara.
- Worked at Rehabilitation/geriatric care facility located in Los Gatos for about 6 weeks getting hands on experience.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with bathing and teeth brushing, dressing
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
Infant Teacher
Action Day Primary Plus
12.2021 - 02.2022
- Kept classroom and feeding areas clean, neat and safe.
- Promoted development of social, emotional and communication skills in toddlers.
- Used proper sanitizing techniques for toys, surfaces and equipment.
- Managed personal hygiene requirements with frequent diaper changes, use of bibs and monitoring of behaviors.
- Consulted with multiple parents to build and maintain positive support networks and support continuing education strategies.
- Educated children in foundational concepts such as shapes, numbers, colors and letters.
- Engaged with children on individual basis to build positive relationships and promote learning.
- Implemented curriculum to enhance classes with learning-focused activities.
Education
CNA License - Nursing Assistance
Nurse Builders Academy
Santa Clara, CA05.2022
GED -
WILLOW GLEN HIGH SCHOOL
San Jose, CA2000
Skills
- Assistant manager experience (10 years)
- Communication skills
- Sales/cashier (10 years)
- Inventory control (4 years)
- Computer skills
- Microsoft Office
- Childcare
- Classroom Management
- Teaching and caretaker
- Active listening
- Experience with infants
- Time Management
- Special Needs
- Individual Student Assistance
- English - Expert
- Spanish - Beginner
- CNA
- Patient Care Plans
- Vital Signs Collection
- Ambulatory Care
- Dementia Care
- Medical Terminology Knowledge
- Educational Strategies
- Individualized Education Programs (IEP)
- Afterschool Programs
Certification
- CNA - Certified Nurse Assistant
Timeline
CNA
1 Plus 1 Cares
09.2023 - Current
School Educator
Right At School LLC
03.2023 - Current
Paraeducator
ProCare Therapy
08.2022 - 03.2023
CNA - Certified Nursing Assistant
Nurse Builders Academy
02.2022 - 05.2022
Infant Teacher
Action Day Primary Plus
12.2021 - 02.2022
Customer Service Associate/Manager
Safeway/ Albertsons
10.2002 - Current
CNA License - Nursing Assistance
Nurse Builders Academy
GED -
WILLOW GLEN HIGH SCHOOL