Cassandra Edwards

• Daily analysis and management of client company updates, member claim queries, and benefit eligibility.
• Respond to and collaborate with insurance carriers.
• Educate clients on carrier guidelines and company plan design.
• Support and engage with clients to promote better plan knowledge and efficient benefits administration.
• Utilize CRM, JIRA, SharePoint, Microsoft Outlook, Microsoft Excel, and Microsoft Word.

• Train and supervise new employees on store policies and practices.
• Communicate with vendors regarding backorder availability, future inventory, and special orders.
• Supervise inventory cycle counting processes and surplus records.

• Provide primary customer support to internal and external customers.

• Organized and maintained general filing systems
• Provided word-processing, data entry, and clerical support

• Served meals and various essential items to hundreds of individuals in an effort to combat food insecurity and make a measurable difference for program recipients.
• Provided meaningful conversation and a general ear to many struggling with abuse issues and seeking human interaction, kindness, and validation.
• Cleaned the surrounding area to ensure all recipients may enjoy their meals safely.