Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Cassandra Edwards

Surrey,British Columbia

Overview

8
8
years of professional experience

Work History

Client Service Representative

GroupHEALTH Benefit Solutions
05.2022 - Current

• Daily analysis and management of client company updates, member claim queries, and benefit eligibility.
• Respond to and collaborate with insurance carriers.
• Educate clients on carrier guidelines and company plan design.
• Support and engage with clients to promote better plan knowledge and efficient benefits administration.
• Utilize CRM, JIRA, SharePoint, Microsoft Outlook, Microsoft Excel, and Microsoft Word.

Customer Service Representative, Team Lead

Save On Foods
10.2016 - Current

• Train and supervise new employees on store policies and practices.
• Communicate with vendors regarding backorder availability, future inventory, and special orders.
• Supervise inventory cycle counting processes and surplus records.

• Provide primary customer support to internal and external customers.

Administrative Assistant

Dan Vargas Clinic Surrey
05.2017 - 10.2018
  • Organized and maintained general filing systems
  • Provided word-processing, data entry, and clerical support

Volunteer

Night Shift Ministries
08.2018 - 08.2018

• Served meals and various essential items to hundreds of individuals in an effort to combat food insecurity and make a measurable difference for program recipients.
• Provided meaningful conversation and a general ear to many struggling with abuse issues and seeking human interaction, kindness, and validation.
• Cleaned the surrounding area to ensure all recipients may enjoy their meals safely.

Education

Bachelor of Arts - Psychology

Kwantlen Polytechnic University
Surrey, BC
2026

High School Diploma -

Guildford Park Secondary
Surrey, BC
06.2016

Skills

  • Analyze Data and Prepare Reports
  • Microsoft Excel
  • Microsoft Outlook
  • Microsoft Word
  • SharePoint
  • JIRA
  • Staff Education and Training

Accomplishments

    2023 Special Handling Project

    • Created an internal platform hosting vital client information.
    • Received, edited, and uploaded files pertaining to client relationship and handling requirements.
    • Maintained and updated platform regularly to ensure documents were relevant for continuous reference.


    2023 Employee Engagement Committee

  • Reviewed and summarized feedback from quarterly employee pulse surveys
  • Created an action plan based on highlighted themes and presented it to the relevant teams

  • 2019 SOF 939 Store Employee of the Year

Timeline

Client Service Representative

GroupHEALTH Benefit Solutions
05.2022 - Current

Volunteer

Night Shift Ministries
08.2018 - 08.2018

Administrative Assistant

Dan Vargas Clinic Surrey
05.2017 - 10.2018

Customer Service Representative, Team Lead

Save On Foods
10.2016 - Current

Bachelor of Arts - Psychology

Kwantlen Polytechnic University

High School Diploma -

Guildford Park Secondary
Cassandra Edwards