Cassandra Drazick
Master's Candidate
Guelph,ON
Summary
Ambitious individual with strong investigative and analytic skills, as well as an aptitude for technology. Ready to apply knowledge and skills to any challenge. Detail-oriented professional with excellent communication, interpersonal, and creative thinking skills. Frequently praised as hard-working by peers.
Overview
8
8
years of professional experience
7
7
years of post-secondary education
Work History
Server/Manager
Buon Gusto Restaurant
04.2022 - Current
- Resolved issues with customers in a timely manner
- Established standards for customer service and personnel performance
- Provided individual training to servers to correct concerns
Operations/Customer Service Manager
Wholesale Beauty Supply Distributor
08.2016 - 04.2022
- Oversaw daily productivity and implemented modifications to improve overall effectiveness of personnel activities
- Introduced higher standards for customer service and increased efficiency by streamlining operations
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions
- Trained and guided team members to maintain high productivity and performance metrics
Registered Veterinary Technician
Peel Animal Hospital
08.2016 - 07.2019
- Triaged incoming patients to determine treatment needs and urgency of care
- Managed, updated, and transferred medical records using proper medical terminology
- Registered new patients and updated client records with key information using standardized registration systems and encrypted databases
Education
Master of Science - Bioinformatics
University of Guelph
Guelph, ON 09.2023 - Current
Bachelor of Science - Molecular Biology and Genetics
University of Guelph
Guelph, ON 09.2019 - 05.2023
Associate of Science - Veterinary Technician
Sheridan College Institute of Technology And Advanced Learning
Brampton, ON 09.2015 - 05.2018
Skills
Proficient in coding languages such as Unix, R, Pythonundefined
Timeline
Master of Science - Bioinformatics
University of Guelph
09.2023 - Current
Server/Manager
Buon Gusto Restaurant
04.2022 - Current
Bachelor of Science - Molecular Biology and Genetics
University of Guelph
09.2019 - 05.2023
Operations/Customer Service Manager
Wholesale Beauty Supply Distributor
08.2016 - 04.2022
Registered Veterinary Technician
Peel Animal Hospital
08.2016 - 07.2019
Associate of Science - Veterinary Technician
Sheridan College Institute of Technology And Advanced Learning
09.2015 - 05.2018
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