Cassandra Di Francesco
Hamilton,ON
Summary
Positive, upbeat individual with a passion for children and families in diverse communities. Possesses strong understanding of effective communication and organizational skills, vital for supporting team dynamics and ensuring workflow efficiency. Dedicated to fostering collaborative environments to drive the success of the organization and its mission.
Overview
8
8
years of professional experience
Work History
Assistant Supervisor
BGC Hamilton-Halton
09.2024 - Current
- Managed daily tasks, delegating responsibilities effectively to optimize team resources and meet deadlines
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
- Worked with management team to implement proper division of responsibilities
- Addressed employee concerns promptly and professionally, maintaining high levels of job satisfaction among team members
- Ensured compliance with company policies and industry regulations by diligently monitoring operations and addressing issues proactively
- Played integral role in hiring process by conducting interviews, evaluating candidates'' qualifications, and making informed recommendations based on organizational fit
- Led by example, demonstrating strong work ethic and commitment to excellence
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention
Educator
BGC Hamilton-Halton
09.2018 - 06.2024
- Developed and implemented age-appropriate programs for Kindergarten and School-Age children based on Emergent curriculum
- Collaborated with colleagues to develop and revise curriculum, enhancing learning experience
- Implemented classroom management techniques that fostered positive and inclusive learning environment for all students
- Established strong relationships with caregivers through regular communication, fostering supportive network for student success and providing community resources for their utilization
- Mentored new educators in best practices for teaching, leading to increased confidence and effectiveness within school community
- Coordinated and collaborated with community partners (Community Living, Affiliated Services for Child and Youth, Lynnwood Charlton Centre, SNAP, Ron Joyce) in support of individual needs of children and families staff to ensure accommodations were effectively implemented for students with IEPs
Customer Service Representative
Bank of Montreal
09.2016 - 06.2024
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
- Developed strong product knowledge to provide informed recommendations based on individual customer needs
- Built rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients
Social Service Worker Student Placement
Boys and Girls Clubs of Hamilton
09.2018 - 06.2019
- Responsible for engaging with children in a positive, safe play environment
- Informing parents and guardians of other group programs in the community
- Maintained an organized workspace, ensuring easy access to necessary tools and supplies for efficient task completion
Education
College of Early Childhood Educators
Early Childhood Education Diploma -
Mohawk College
Hamilton, ON08.2024
Bachelor of Arts - Youth and Child Studies
Wilfrid Laurier University
Brantford, Ontario04.2023
Social Service Worker Diploma -
Mohawk College
Hamilton, ON04.2019
Ontario Secondary School Diploma -
St. Thomas More Catholic Secondary School
Hamilton, ON06.2014
Skills
- Employee performance management
- Records management
- Policy enforcement
- Process improvement
- Team building
- Strategic planning
- Operations management
- Complex Problem-solving
Professional Development
- Reaching In, Reaching Out, 11/24
- Opening Doors: Advancing Disability Inclusion in Early Learning and Child Care, 10/24
- Austim Spectrum Disorder Series, 10/24
- Five Moore Minutes, Shelley Moore, 09/24
- SafeTALK Training, 06/01/24
- Managing Challenging Behaviours, Hamilton Health Sciences, 01/24
- Fetal Alcohol Spectrum Disorder, 11/01/23, City of Hamilton
- Staff Wellness Day, 06/01/23, Affiliated Services for Youth and Children
- Darcy Lang: Focus on the 90 percent, 06/01/23
- Kimberly Squires: Embracing the Outdoors as a Place for Learning and Development, 06/01/23
- Emotion Coaching, 06/01/23, Affiliated Services for Youth and Children, Lynwood Charlton Centre
- Exploring Allyship Learning Community, 03/01/23, Affiliated Services for Youth and Children
- Embracing the Early Years, 11/01/22, Affiliated Services for Youth and Children
- School Age Learning Community, 02/01/22, Affiliated Services for Youth and Children
Timeline
Assistant Supervisor
BGC Hamilton-Halton
09.2024 - Current
Educator
BGC Hamilton-Halton
09.2018 - 06.2024
Social Service Worker Student Placement
Boys and Girls Clubs of Hamilton
09.2018 - 06.2019
Customer Service Representative
Bank of Montreal
09.2016 - 06.2024
College of Early Childhood Educators
Early Childhood Education Diploma -
Mohawk College
Bachelor of Arts - Youth and Child Studies
Wilfrid Laurier University
Social Service Worker Diploma -
Mohawk College
Ontario Secondary School Diploma -
St. Thomas More Catholic Secondary School
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