Cassandra Delgado
Sacramento
Overview
8
8
years of professional experience
Work History
Senior Member Service Representative
YMCA
08.2023 - 01.2024
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Learned and maintained in-depth understanding of service information to offer knowledgeable and educated responses to diverse customer questions.
- Managed and motivated employees to be productive and engaged in work.
Caregiver
In Home Support Services(IHSS)
01.2022 - 10.2023
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
Insurance Agent
GEICO, Government Employees Insurance
02.2020 - 06.2023
- Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
Manager
Sushi Deli
09.2015 - 02.2020
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Accurately recorded orders and partnered with team members to serve food and beverages that exceeded guests' expectations.
Skills
- CPR and First Aid Certified
- Mandated Reporter
- Certified Nutritionist
- Strong communication skills
- Highly responsible and reliable
- Detail oriented
Timeline
Senior Member Service Representative
YMCA
08.2023 - 01.2024
Caregiver
In Home Support Services(IHSS)
01.2022 - 10.2023
Insurance Agent
GEICO, Government Employees Insurance
02.2020 - 06.2023
Manager
Sushi Deli
09.2015 - 02.2020