Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Cassandra Coles

Calgary

Summary

Reliable Customer Service individual who brings attention to detail and time management abilities to successfully multitask in fast-paced environments. Focused worker assists fellow employees in completing tasks.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Silent Auction

Scotiabank Saddledome
11.2024 - Current
  • Provided reliable support to colleagues during busy periods or staff shortages, demonstrating adaptability across various roles within the organization when needed.
  • Increased bidder satisfaction by providing exceptional customer service and promptly addressing inquiries.
  • Enhanced auction efficiency by organizing and categorizing items for display and bidding.
  • Contributed to a safe and secure auction environment by monitoring activities, ensuring adherence to established rules and policies for all attendees.

Cashier

Adrenalin Source for Sports
08.2024 - Current
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Stocked, tagged and displayed merchandise as required.

Server

Earl Grey Golf Club
04.2024 - 08.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.

Sales Associate

Sportchek
04.2022 - 01.2023
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.

Sales Associate

The Cottage Boutique
07.2022 - 09.2022
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.

Restaurant Busser

Sandpiper Golf Course
05.2019 - 08.2019
  • Enhanced customer satisfaction by ensuring tables were cleared and cleaned promptly after guests left.
  • Supported the overall dining experience by setting up tables with appropriate silverware, glassware, and linens.
  • Provided exceptional customer service while assisting servers with carrying trays, delivering beverages, or attending to special requests from guests.
  • Aided in maintaining a positive atmosphere within the restaurant through friendly interactions with coworkers and guests alike.

Education

High School Diploma -

GW Graham Secondary School
Chilliwack, BC
06-2022

Skills

  • Customer service
  • Reliability and punctuality
  • Teamwork and collaboration
  • Excellent people skills
  • Product sales
  • Friendly and outgoing
  • Problem-solving skills

Certification

ProServe Training - December 2023

Timeline

Silent Auction

Scotiabank Saddledome
11.2024 - Current

Cashier

Adrenalin Source for Sports
08.2024 - Current

Server

Earl Grey Golf Club
04.2024 - 08.2024

Sales Associate

The Cottage Boutique
07.2022 - 09.2022

Sales Associate

Sportchek
04.2022 - 01.2023

Restaurant Busser

Sandpiper Golf Course
05.2019 - 08.2019

High School Diploma -

GW Graham Secondary School

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Cassandra Coles