Cassandra Segura Chaparro
Santa Rosa
Summary
Results-driven professional with extensive experience in surgical scheduling and patient management. Skilled in problem-solving, time management, and multitasking, contributing to optimized patient flow and seamless coordination among healthcare teams. Ready to leverage expertise to enhance operational efficiency.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Surgery Scheduling Coordinator
Evolve Restorative Center
Santa Rosa, CA
09.2024 - Current
- Coordinated surgical schedules to optimize patient flow and resource allocation.
- Managed communication between patients, surgeons, and healthcare staff to ensure seamless scheduling.
- Utilized electronic health record systems for accurate patient data management and appointment tracking.
- Resolved scheduling conflicts efficiently to minimize delays in surgical procedures.
- Collaborated with medical teams to gather necessary information for pre-operative assessments.
- Maintained up-to-date knowledge of insurance verification processes related to surgical scheduling.
- Managed high volume of incoming calls and inquiries related to surgery scheduling with professionalism and attention to detail.
- Implemented electronic health record systems, improving data accessibility for healthcare providers.
- Streamlined medical records management processes to enhance efficiency and accuracy.
- Processed medical records requests from outside providers according to facility, state, and federal law.
Medical Technician
Ivy Park
Santa Rosa, CA
12.2023 - 11.2024
- Trained junior staff on laboratory protocols and safety procedures.
- Handled sensitive patient information with confidentiality while upholding HIPAA regulations at all times.
- Measured patient vital signs such as blood pressure, pulse rate, and temperature to record information on patients' charts.
- Interacted with patients and families while demonstrating high standards of performance, teamwork, and compassion.
Waitress Supervisor
Zainas Bellini Cafe
Santa Rosa, CA
01.2018 - 12.2023
- Supervised daily operations, ensuring efficient workflow and high-quality service standards.
- Trained and mentored new staff, enhancing team performance and customer satisfaction.
- Coordinated schedules and managed staffing levels to meet peak service demands.
- Resolved customer complaints promptly, maintaining positive dining experiences and fostering loyalty.
Medical Assistant Apprentice
Sutter Health
Santa Rosa, CA
04.2023 - 05.2023
- Assisted healthcare providers with patient intake and documentation processes.
- Performed routine clinical procedures, including vital signs and specimen collection.
- Managed electronic health records to ensure accurate patient information retrieval.
- Educated patients on treatment plans and medication compliance effectively.
Education
No Degree -
Santa Rosa Junior College
Santa Rosa, CAHigh School Diploma -
Montgomery High School
Santa Rosa, CA2019
Medical Assistant -
Petaluma Adult School
Santa Rosa, CA03.2024
Skills
- HIPAA compliance
- Insurance verification
- Procedure scheduling
- Calendar management
- Obtaining authorizations
- Educating patients
- Checking in patients
- EHR systems expertise
- Customer service
- Time management
- Problem-solving abilities
- Multitasking
Certification
- CMA - Certified Medical Assistant
- CMT - Certified Medication Technician
Languages
Spanish
Professional Working
Timeline
Surgery Scheduling Coordinator
Evolve Restorative Center
09.2024 - Current
Medical Technician
Ivy Park
12.2023 - 11.2024
Medical Assistant Apprentice
Sutter Health
04.2023 - 05.2023
Waitress Supervisor
Zainas Bellini Cafe
01.2018 - 12.2023
No Degree -
Santa Rosa Junior College
High School Diploma -
Montgomery High School
Medical Assistant -
Petaluma Adult School