Cassandra Cavasin

• Advised department managers on best practices in regard to labor relations, conflict resolution, and disciplinary actions.
• Managed full-cycle recruitment for external vacancies, including screening, interviewing, and offer preparation.
• Represented organization at job fairs and coordinated summer student program.
• Oversaw WSIB case management and led development of return-to-work plans.
• Advised managers, supervisors, and employees on effective interpretation of collective agreements and relevant policies.
• Administered and processed multiple leave types, including medical, parental, and personal.
• Supported labour relations by participating in disciplinary and investigatory meetings with union representatives.
• Generated reports using HR software; managed and updated employee seniority lists bi-annually.
• Administered wage increases according to collective agreements and policy eligibility criteria.
• Maintained human resources information system and kept employee files up to date and accurate.

• Developed comprehensive hiring policies and procedures for multiple divisions.
• Managed full-cycle recruitment, including job postings, resume screening, interviews, offer letters, and onboarding.
• Provided HR support to managers and employees on policies, compensation, and employee relations.
• Revised all employment contracts to align with best practices and reduce legal risk.
• Coordinated leaves of absence, prepared employment letters, and developed WSIB return-to-work plans.
• Maintained and updated HR documentation, including policies, handbooks, and forms.
• Conducted workplace inspections and led investigations to ensure OHS compliance.
• Facilitated safety orientations and ongoing training for regulatory adherence.
• Organized employee engagement events to enhance workplace culture and boost morale.
• Supported Joint Health and Safety Committee in promoting safe work practices.

Position concluded due to company-wide budget reductions

• Screened candidates for role requirements and cultural fit to ensure quality hires.
• Sourced candidates via LinkedIn, Indeed, Facebook, and internal referrals.
• Scheduled interviews and performed thorough reference checks.
• Prepared and extended written employment offers to selected candidates.
• Created onboarding credentials, including email setup and system access.
• Maintained accurate employee records and organized recruitment documentation.
• Filed onboarding paperwork in compliance with internal policies to streamline processes.
• Developed an onboarding tracker to monitor new hire progress and enhance HR coordination.

• Managed daily front-of-house operations to deliver seamless service and optimize guest satisfaction.
• Oversaw comprehensive HR functions, including hiring, onboarding, training, and record maintenance.
• Conducted performance management, employee discipline, and terminations per company policy.
• Chaired Joint Health and Safety Committee; led monthly inspections to ensure regulatory compliance.
• Developed training guides for host, server, and bar roles to enhance staff readiness.
• Directed beverage program management, encompassing purchasing, menu development, and inventory oversight.
• Cultivated positive team culture to improve retention rates in high-turnover environment.

• Oversaw daily front-of-house operations to ensure seamless service and exceptional guest experiences.
• Supervised host team to uphold high customer service standards and operational consistency.
• Acted as management representative on Joint Health and Safety Committee, coordinating monthly meetings and compliance documentation.
• Resolved guest concerns promptly to improve satisfaction and foster loyalty.

• Supervised front desk team to consistently exceed guest service expectations.
• Provided leadership that ensured operational efficiency and front office success.
• Maintained focus on service and operational metrics to drive guest satisfaction.
• Managed interviewing, hiring, onboarding, and training of guest service staff.
• Executed daily cash reconciliation and reviewed performance data for accuracy.
• Oversaw administrative functions including purchasing, invoicing, and reporting.
• Developed strategies to achieve financial goals while enhancing overall guest experience.

• Processed guest check-ins and check-outs, including room assignments and payments.
• Delivered prompt service while welcoming guests and addressing all inquiries.
• Managed reservations and answered phone calls to ensure efficient operations.
• Provided support for night audit procedures to maintain accuracy in reporting.