Summary
Overview
Work History
Education
Skills
Timeline
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Cassandra Bozzo

Hamilton,Ontario

Summary

Experienced professional with 10+ years in customer service, social service, and diverse roles, showcasing a consistent record in high-quality administrative support. Strong organizational, detail-oriented, and multitasking skills. Actively seeking a full-time position to apply expertise in both customer service and social work, contributing to organizational success and making a positive impact on individuals and communities.

Overview

1
1
year of professional experience

Work History

Program Support Assistant

McMaster University
09.2023 - Current
  • Develop social media content and schedule posts to coincide with target audience usage
  • Volunteers to help with special projects of varying degrees of complexity
  • Greets visitors and callers daily to handle questions or direct them to appropriate staff
  • Participates in marketing, outreach and other visibility efforts.

Food and Electrical (Utility) Counsellor

Neighbour to Neighbour Centre
06.2023 - Current
  • Conducts eligibility assessments for utility assistance programs (OESP and LEAP) and provides support in application process
  • Provides counselling services to individuals and families accessing food bank services, serving over fifty families (over 400 individuals) daily
  • Maintains and cares for community garden spaces, including planting, watering, weeding, and harvesting crops
  • Listens to clients' concerns and provides encouragement and support

Research Assistant

University of Toronto
04.2023 - 01.2024
  • Helped recruit and schedule research participants for studies
  • Ensured participant confidentiality and obtained informed consent
  • Actively listened to participant responses, asked probing questions, and documented detailed notes
  • Conducted interviews with research participants following established protocols and interview guides

Education

Bachelor of Social Work (Honours) - Health And Addiction

McMaster University
Hamilton, ON
06.2024

Skills

  • Customer Relations
  • Active Listening
  • Conflict Mediation
  • Cultural Sensitivity
  • Problem-Solving Ability
  • High-Volume Environments
  • Needs Awareness
  • Emotional Support

Timeline

Program Support Assistant

McMaster University
09.2023 - Current

Food and Electrical (Utility) Counsellor

Neighbour to Neighbour Centre
06.2023 - Current

Research Assistant

University of Toronto
04.2023 - 01.2024

Bachelor of Social Work (Honours) - Health And Addiction

McMaster University

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Cassandra Bozzo