Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with ability to handle multiple projects simultaneously with a high degree of accuracy. Offers great time management and task prioritization skills.
Hi, I’m
Cassandra Borden
Montréal,Québec
Summary
Overview
2026
years of professional experience
2
years of post-secondary education
2
Languages
Work History
Ville De Blainville
911 Emergency Dispatcher
11.2024 - Current
Job overview
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Relayed latest information to first responders via electronic means, telephone calls, and radios.
- Read system maps and caller information, and documented details in system.
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Promoted a professional work environment by adhering to strict confidentiality policies and maintaining sensitive information securely.
- Respond to in person request regarding criminal records information
- Proved successful working within tight deadlines and a fast-paced environment.
Ville De Saint-Eustache
911 Dispatcher
03.2024 - Current
Job overview
- Collaborated with fellow dispatchers to maintain a cohesive team environment, fostering seamless communication during emergencies.
- Managed high-stress situations with composure, providing reassurance to distressed callers while gathering crucial information for first responders.
- Supported efficient response efforts with effective triage of emergency situations, ensuring proper allocation of resources.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Proved successful working within tight deadlines and a fast-paced environment.
- Excellent communication skills, both verbal and written.
- Learned and adapted quickly to new technology and software applications.
Canadian Fertility Consulting
Administration Specialist
12.2023 - Current
Job overview
- Maintained high levels of confidentiality by safeguarding sensitive information, both physical and digital records.
- Studied processes, implemented cost reductions and developed reporting procedures to maintain administrative workflow.
- Assisted coworkers and staff members with special tasks on daily basis.
- Developed resourceful solutions for complex scheduling conflicts, ensuring minimal disruptions to daily operations.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Generated reports to suggest corrective actions and process improvements.
- Completed forms and reports to facilitate admission, transfer or discharge.
Air Canada
Flight Attendant
03.2023 - 11.2023
Job overview
- Providing additional assistance to passengers with special needs
- Administering first aid and medical care if required in case of an emergency
- Demonstrated knowledge of aircraft safety features and emergency equipment.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Completed pre-flight safety checks to reinforce passenger safety
- Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers
CIBC
Mortgage Advisor
09.2021 - 03.2023
Job overview
- Researched and updated industry knowledge on changing legislation and regulations.
- Leveraged strong networking skills to cultivate relationships with industry professionals, expanding referral sources and strengthening company's presence within local market.
- Conducted thorough risk assessments on potential borrowers, safeguarding company's financial interests while providing appropriate financing options.
- Developed comprehensive marketing materials to attract new clients while maintaining professional image consistent with company brand.
- Reduced turnaround time for loan approvals with efficient documentation collection and underwriting submission processes.
- Identified opportunities to cross-sell and up-sell loan products to customers.
- Conducted regular follow-ups with existing clients to ensure their continued satisfaction after closing on their mortgages and addressing any concerns that arose.
- Boosted customer satisfaction by providing personalized advice and guiding clients through the mortgage application process.
- Assisted clients in understanding the long-term implications of different mortgage options, empowering them to make informed financial decisions.
- Negotiated loan terms and conditions with customers to secure best deal.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked effectively in fast-paced environments.
- Worked flexible hours across night, weekend, and holiday shifts.
- Identified issues, analyzed information and provided solutions to problems.
CIBC
Mortgage Underwriter
11.2020 - 09.2021
Job overview
- Analyze all mortgage documents received by sales team to ensure accuracy and compliance of CIBC policy
- Demonstrate efficiency of working under pressure by meeting internal deadlines, service level agreement and ensure to respect offer to purchase deadlines
- Makes decision daily by approving/declining files, make recommendations for applications within established CIBC processes, guidelines within an authorized deadlines limit, including residential mortgage, real estate secured and unsecured applications
- Study the mortgage market and review CIBC's policy daily to ensure to mitigate risk and assist with recommendation to mortgage advisors to find appropriate solutions
- Contribute to CIBC's success by ensuring to meet targets and stay organize to meet deadlines.
CIBC
Estate Specialist
09.2018 - 11.2020
Job overview
- Educate and guide banking center with estate procedures and documentation
- Work collaboratively with multiple CIBC's department and support Executors and estate beneficiaries on all aspects of estate of deceased client
- Strong knowledge of current estate legislation differencing all procedures of estate planning in different provinces and countries
- Complete all necessary activities related to processing all parts of an estate
- Act as Subject Matter Expert on dealing with estate of clients and various product requirements to settle deceased client's estate
- Strong analytical and problem-solving skills, with ability to find the right solution to meet the needs of clients and colleagues, by being chosen to be head of support for the team for fixed period.
CIBC
Abay Support Leader
Job overview
- Coordinate a team of 12 new employees
- Trained and develop skills of new employees
- Communicate directly with senior manager regarding results and behavior of new employees to ensure their growth
- Analyze sales target of all employees and make weekly meeting to discuss performance and growth possibilities
- Motivate, create incentives and give positive feedback to ensure sales target are met for every single employee
Education
University of MontrealMontreal, QC
Toxicology certificate
09.2013 - 04.2015
University Overview
Université De MontréalMontreal, QC
Certificate from Psychology
09.2011 - 04.2012
University Overview
Accomplishments
Accomplishments
- Fully bilingual with French and English
- Strong knowledge of multiple computer systems
- Many years of experience in customer service, training and managing staff
- Happily, chosen to represent our department at the Career Day for two consecutive years
- Recipient of several performance recognition awards
Timeline
911 Emergency Dispatcher
Ville De Blainville
11.2024 - Current
911 Dispatcher
Ville De Saint-Eustache
03.2024 - Current
Administration Specialist
Canadian Fertility Consulting
12.2023 - Current
Flight Attendant
Air Canada
03.2023 - 11.2023
Mortgage Advisor
CIBC
09.2021 - 03.2023
Mortgage Underwriter
CIBC
11.2020 - 09.2021
Estate Specialist
CIBC
09.2018 - 11.2020
University of Montreal
Toxicology certificate
09.2013 - 04.2015
Université De Montréal
Certificate from Psychology
09.2011 - 04.2012
Abay Support Leader
CIBC
Languages
English
Native or Bilingual
French
Native or Bilingual
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