Cassandra Book

Assisted in opening two restaurant locations, over saw hiring and training of new staff for both locations.

Developed cocktail menu, established relationships with local alcohol reps and did all ordering.

acting supervisor for front of house, ensuring availability to all staff and patrons as needed.

• Opened a custom wood turning studio in Hamilton Ontario
• Offering custom pieces made from sustainable local hardwood
• Taught workshops and private classes from beginner to intermediate
• Built relationships with local retailers, furniture builders and private clients maintaining communication throughout the process and offering a quality product surpassing client expectations

• Assisted in the set up and tear down of events from a food service perspective. Including sanitization of food service stations, maintaining food safe techniques before, during and after service
• Acted as the coordinator to ensure accurate and up to date communication between the kitchen staff, service staff and guests

• Prepared detailed reports regarding attendance numbers, income generated, which were presented at monthly board meetings
• Provided excellent customer service by responding promptly to inquiries or complaints from guests and clients
• Developed relationships with local businesses to create mutually beneficial partnerships
• Demonstrated and supported continuous improvement and growth mindset
• Spearheaded multiple projects from concept through completion while successfully managing budgets and timelines on each project
• Worked closely with event planner in organizing large scale events such as weddings and corporate functions
• Collaborated with external partners such as caterers or decorators to provide additional services for clients
• Prepared staff work schedules and assigned specific duties.
• Oversaw and participated in the set up and tear down of events, ensuring the space was brought back to standard, including cleaning washrooms, bar area, kitchen and using the walk behind floor scrubber
• Proficient in using a sky jack

• Described ingredients and cooking methods to explain preparation of various food items
• Responded promptly to guest complaints or concerns to maintain positive relationships between restaurant management and patrons
• Demonstrated ability to interact with customers in a friendly and professional manner
• Assisted with training of new staff members
• Prioritized multiple tasks in dynamic environment and stayed calm and composed
• Effectively managed large parties by providing efficient, attentive service while ensuring accuracy with orders