Cassandra Boland

• Trained new employees on company policies, procedures, software applications.
• Handled sensitive information with discretion by maintaining confidentiality in accordance with company guidelines.
• Provided support during periods of high workload by stepping in to assist with various administrative tasks as needed.
• Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
• Enhanced employee morale through recognition programs, fostering a positive work environment that encouraged collaboration and teamwork.
• Managed a team of office staff, providing training and support to ensure smooth daily operations.
• Maintained a clean, organized workspace to promote a professional environment conducive to productivity.

Customer Service:

• Greeting and assisting customers: Welcoming customers as they enter the store and providing helpful guidance while they shop.
• Assisting with purchases and returns:Processing transactions, handling refunds, and ensuring customer satisfaction.

Store Operations:

• Operating the point-of-sale system: Using the POS system to complete sales transactions, process payments, and handle returns.
• Inventory management: Assisting with stocking shelves, organizing merchandise, and tracking inventory levels.
• Maintaining store cleanliness and organization:Keeping the sales floor and work areas tidy and presentable.
• Receiving and unpacking shipments: Managing the arrival and placement of new inventory.
• Price adjustments and product rotation:Ensuring accurate pricing and rotating stock to maintain freshness.
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