Cassandra Billy
Calgary,AB
Summary
Director of Events Planning with management experience and exceptional people skills. Versed in CI-TY systems, strong knowledge of the food & beverage daily operations and looking to join a strategic team.
Overview
17
17
years of professional experience
Work History
Director of Events Planning & Operations F&B
Calgary Marriott Downtown Hotel
Calgary, AB
06.2014 - Current
- Achieved events departmental engagement scores of 90% & above
- Prepared and reviewed event budgets with clients and negotiated pricing
- Analyzed event expenses and profit potential
- Communicated and exemplified the company's vision and goals
- Property CI-TY representative
- Property BLT Coach/ BLT Trainer
- Evaluated department conditions and operations to determine strengths and areas for improvement
- Completing Annual event department appraisals
- Building customer service guidelines
- Working other department leaders to execute a productive operations
Senior Operational Manager, Food & Beverage
Calgary Marriott Downtown Hotel
Calgary, AB
06.2010 - 06.2014
- Supervised a team of over 100 employees
- Consistently delivered exceptional customer service by quickly and efficiently communicating with all operational teams
- Appropriately suggested additional items to customers to increase banquet revenues.
- Delegated tasks to team members to optimize productivity.
- Communicated with the merchandising, logistics, finance and operations departments.
- Immediately resolved complaints from guests by listening to issues and notifying the restaurant manager.
Banquets Manager
Calgary Marriott Downtown Hotel
Calgary, AB
05.2008 - 06.2010
- Developed highly effective wait staff
- Supervised food preparation, delivery and quality to ensure satisfaction
- Communicated with venue personnel to coordinate event logistics
- Supervised food preparation, delivery and quality to ensure satisfaction
- Maintained knowledge of current product locations
- Identified assignments to provide associates with developmental opportunities
Skills
- Training and development
- Client-focused
- Results-oriented
- Computer proficient
- Operations management
- Team collaboration
- Employee scheduling
- Revenue opportunities
- Leads execution of activities
- Oversees for turned opportunities’ function space and group room blocks
- Strong guest satisfaction survey results
- Communicates and executes departmental duties scheduled events and troubleshoot
- Leads discussions to review events
- Strong CI-TY knowledge
Affiliations
- Leadership and Supervisory Skills for Women
- Breakthrough Leadership Scholars
- Leader of the Year 2012
- Leader of the Year 2014
- Proserve Liquor Staff Training
Timeline
Director of Events Planning & Operations F&B
Calgary Marriott Downtown Hotel
06.2014 - Current
Senior Operational Manager, Food & Beverage
Calgary Marriott Downtown Hotel
06.2010 - 06.2014
Banquets Manager
Calgary Marriott Downtown Hotel
05.2008 - 06.2010
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