Cassandra Beaman
Saint John,NB
Summary
Knowledgeable individual with solid background in retail operations and customer service, consistently ensuring accurate transactions and positive customer interactions. Proven ability to manage high-volume transactions efficiently and resolve issues promptly. Demonstrated strength in cash handling and communication skills. Skilled in warehouse shipping and receiving setting as well as office procedures. Eager to learn new skills you may have to offer !
Overview
16
16
years of professional experience
Work History
Cashier
Giant Tiger
Saint John, NB
04.2009 - Current
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Built relationships with customers to encourage repeat business.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Fashion Merchandiser
Giant Tiger
Saint John, NB
04.2009 - Current
- Maximized customer satisfaction through attentive service and personalized recommendations based on individual preferences.
- Monitored inventory levels regularly, addressing discrepancies promptly to minimize loss due to shrinkage or theft.
- Enhanced store appearance by consistently maintaining clean, organized, and visually appealing merchandise presentations.
- Increased sales by creating eye-catching visual merchandising displays for seasonal promotions and trends.
- Implemented effective markdown strategies for clearance items, maximizing profitability while maintaining a fresh retail environment.
- Trained and mentored new team members on company policies, visual standards, and best practices in fashion merchandising.
- Optimized floor layouts by strategically positioning high-margin products near high-traffic areas to encourage impulse purchases.
Supervisor
Giant Tiger
Saint John, NB
04.2009 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
Cash Office Associate
Giant Tiger
Saint John, NB
04.2009 - Current
- Balanced safe, prepared tills, and prepared register bags for next sales date.
- Prepared bank deposits, ensuring proper accounting practices were followed for secure fund transfers.
- Investigated discrepancies of cash register and POS System totals to resolve errors.
- Enhanced cash handling accuracy by conducting daily cash office audits and reconciliations.
- Followed company policies, procedures, and practices for accurate recordkeeping and loss prevention.
- Trained new employees on proper cash routines, procedures, and requirements.
Loss Prevention
Giant Tiger
Saint John, NB
04.2009 - Current
- Collaborated with management to develop and enforce store policies, improving overall loss prevention efforts.
- Assisted in the implementation of loss prevention strategies, reducing shrinkage levels within the store.
- Supported loss prevention efforts by accurately tracking merchandise.
- Implemented loss prevention measures by monitoring surveillance systems regularly.
- Reduced shrinkage rates by closely monitoring inventory levels and implementing loss prevention measures.
Shipping and Receiving Clerk
Giant Tiger
Saint John, NB
04.2009 - Current
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Reduced shipping errors through meticulous inspection of outgoing packages and double-checking labels.
- Processed invoices and order forms for goods received and shipped for proof of transactions.
- Maximized warehouse space utilization by reorganizing storage areas according to product types, sizes, and turnover rates.
- Maintained accurate inventory levels through regular cycle counts and updating the warehouse management system accordingly.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Facilitated smooth warehouse operations, maintaining clean and safe work environments.
Key Holder Supervisor
Giant Tiger
Saint John, NB
04.2009 - Current
- Managed daily store operations, including opening and closing procedures, cash handling, and staff scheduling.
- Maintained a clean, organized store environment that was conducive to an enjoyable shopping experience for customers.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Education
GED
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Time management skills
- Cash handling
- Cleaning and sanitizing
- Reliability and punctuality
- Written and verbal communication
- Product restocking
- Attention to detail
- Inventory control
- Retail merchandising
Timeline
Cashier
Giant Tiger
04.2009 - Current
Fashion Merchandiser
Giant Tiger
04.2009 - Current
Supervisor
Giant Tiger
04.2009 - Current
Cash Office Associate
Giant Tiger
04.2009 - Current
Loss Prevention
Giant Tiger
04.2009 - Current
Shipping and Receiving Clerk
Giant Tiger
04.2009 - Current
Key Holder Supervisor
Giant Tiger
04.2009 - Current
GED