Cassandra Bautista
Saskatoon,SK
Summary
Resourceful hospitality management professional recognized for high productivity and efficient task execution. Expertise in operations management, customer service, and staff training. Proven ability to enhance guest satisfaction and drive operational success through effective communication and leadership skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Acting Front Desk Office Manager
Best Western Plus East Side
Saskatoon, Saskatchewan
2025.07 - Current
- Supervised front desk staff and provided training on customer service best practices.
- Coordinated room assignments and maintained accurate booking records in the system.
- Communicated with housekeeping to ensure timely room readiness for guests.
- Organized and scheduled staff shifts to meet operational needs effectively.
- Implemented front desk procedures to improve workflow efficiency and service quality.
- Assisted in managing inventory of supplies and ordered necessary materials for operations.
- Resolved conflicts between customers or staff members in a professional manner.
- Monitored inventory levels of office supplies and placed orders when necessary.
- Maintained accurate logs of all incoming calls, messages, visitors and other transactions performed at the front desk.
Front Desk Agent
Best Western Plus East Side
Saskatoon, Saskatchewan
2021.11 - 2025.07
- Greeted guests warmly upon arrival at the front desk.
- Managed guest check-ins and check-outs efficiently.
- Answered phone calls and addressed guest inquiries promptly.
- Maintained accurate reservation records in the hotel management system.
- Provided excellent customer service while upholding company policies.
- Resolved customer complaints promptly and courteously.
- Managed cash drawer responsibly throughout shift.
- Provided information about hotel amenities, services, and local attractions.
Education
High School Diploma -
Evan Hardy Colligate
Saskatoon, SKSome College (No Degree) - Accounting And Payroll
ABM College
Calgary, ABSkills
- Staff training and development
- Time management abilities
- Front office operations
- Hospitality Marketing
- Adaptability and flexibility
- Decision-making capacity
Certification
First Aid & CPR/AED Level C
References
Available Upon Request
Timeline
Acting Front Desk Office Manager
Best Western Plus East Side
2025.07 - Current
Front Desk Agent
Best Western Plus East Side
2021.11 - 2025.07
High School Diploma -
Evan Hardy Colligate
Some College (No Degree) - Accounting And Payroll
ABM College