Cassandra Barthelemy
Montreal,QC
Summary
Office Support Professional with several years of experience providing exceptional administrative assistance and customer service and corporate settings.
Overview
11
11
years of professional experience
Work History
ADMINISTRATIVE ASSISTANT
Henri-Bradet Centre
04.2012 - 08.2022
- Assisted the call centre manager in making informed decisions by providing timely and accurate administrative support
- Searched for information in company database in a timely manner, to answer questions or resolve problems
- Professionally handled clients with various inquiries and directed them to the appropriate personnel/resource
- Scheduled and confirmed appointments for clients
- Developed and maintained filing systems for confidential documents and records
- Used Microsoft Office Suite to create and revise documents and presentations.
ADMINISTRATIVE ASSISTANT
McGill University Health Centre
01.2018 - 01.2020
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Liaised between clients and vendors and maintained effective lines of communication.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
ADMINISTRATIVE ASSISTANT
Maisonneuve-Rosemont Hospital
01.2016 - 01.2017
- Prepared and processed patient referrals and transfer requests.
- Monitored and communicated patient dietary plans to carry out physician orders and prevent errors.
- Facilitated timely transfer of patients within the facility by coordinating bed assignments and communicating with appropriate departments.
- Handled incoming calls professionally, providing relevant information or transferring inquiries as needed to maintain efficient communication channels within the unit.
- Performed various administrative tasks by filing, copying and faxing documents.
ADMINISTRATIVE ASSISTANT
Clinic Metro
01.2012 - 01.2013
- Managed specimen sample handling, receiving, storage and inventory.
- Maintained documentation on tests performed in lab.
- Prepared specimens for analysis and established proper chronological priorities in testing.
- Tracked collected specimens by initialing, dating, and noting times of collection.
Education
Certificate - Administrative Support in Clinical Settings
CFP Des Carrefours
Montreal, QC05.2022
CERTIFICATION IN PARALEGAL STUDIES -
Ahuntsic College
Montreal, QC04.2018
CERTIFICATE IN HEALTH ADMINISTRATION -
McGill University
Montreal, QC01.2013
COLLEGE DIPLOMA IN SOCIAL SCIENCES-DOUBLE MAJOR PSYCHOLOGY&SOCIOLOGY -
Vanier College
Montreal, QC12.2006
Skills
- Customer Service
- Data Entry
- Advanced MS Office Suite Knowledge
- Records Management
- Business Writing
- Time Management
- Administrative Support
- Service Quality
- Effective interpersonal communications
- Medical Terminology
- High Volume Phone Inquiries
Languages
French
Native or Bilingual
English
Native or Bilingual
Spanish
Professional Working
Italian
Elementary
Timeline
ADMINISTRATIVE ASSISTANT
McGill University Health Centre
01.2018 - 01.2020
ADMINISTRATIVE ASSISTANT
Maisonneuve-Rosemont Hospital
01.2016 - 01.2017
ADMINISTRATIVE ASSISTANT
Henri-Bradet Centre
04.2012 - 08.2022
ADMINISTRATIVE ASSISTANT
Clinic Metro
01.2012 - 01.2013
Certificate - Administrative Support in Clinical Settings
CFP Des Carrefours
CERTIFICATION IN PARALEGAL STUDIES -
Ahuntsic College
CERTIFICATE IN HEALTH ADMINISTRATION -
McGill University
COLLEGE DIPLOMA IN SOCIAL SCIENCES-DOUBLE MAJOR PSYCHOLOGY&SOCIOLOGY -
Vanier College
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