CASSANDRA A. ROBERTSON
San Francisco
Summary
Detail-oriented Lead A/R Accountant focused on understanding processes and helpful in improving company financial operations and streamlining processes using effective leadership, collaborations with planning and decision-making abilities. Excellent written and oral communication skills specializing in escalated customer management. Familiar with managing schedules, directing and motivating teams and overseeing closing processes. Exceptional interpersonal, communication and multitasking abilities.
Overview
19
19
years of professional experience
Work History
Sr. A/R Accountant
FinancialForce
07.2014 - Current
- Contract Compliance - Review of approximately 300+ Product Sales Orders and Consulting Statement of Work for quantitative accuracy, discrepancies and resolve of variances
- Revenue recognition preparation
- Preparation of Bad Debt Write-Offs/Journal Entries
- Complex Invoice scheduling, review of special terms and account setup
- Global Collections and weekly management and trend reporting
- End of Month/Accounting Close reporting responsibilities
- Interdepartmental collaborating to identify account Issues and create Action plans with Licensing, Sales and Account Management Teams
- Responsible for training new hires on collection and department processes
- E&Y Audit Support
- Performed Product and Upgrade Quarterly Testing
- Account and Cash Reconciliations
- Performed Dun and Bradstreet Credit Review
- Assisted in implementation of new billing systems (Billing Central) and processes to meet business need and minimize manual entries
- Customer Account Maintenance
- Ad-hoc reporting
- Established trends to keep 61+ aging below 7%
- Served as a liaison between the accounting department and external customers, addressing inquiries or disputes in a timely and professional manner.
- Streamlined month-end close procedures, reducing time spent on reconciliations and improving overall efficiency in reporting results.
- Reduced outstanding accounts receivable balances by implementing efficient follow-up procedures and streamlining invoicing processes.
- Increased efficiency in processing invoices by utilizing accounting software to automate routine tasks.
- Identified process improvements through ongoing analysis of accounts receivable data, driving efficiency gains and reducing manual workload.
- Collaborated with sales teams to resolve billing disputes and expedite payment collections effectively.
- Enhanced financial accuracy with consistent reconciliation of accounts, identifying and resolving discrepancies promptly.
- Assisted in the development of enhanced A/R policies aimed at minimizing delinquent payments while maintaining strong client relationships.
- Strengthened internal controls surrounding A/R processes, mitigating risks associated with inaccurate or incomplete revenue recognition.
- Contributed to successful audits by providing comprehensive documentation for all accounts receivable transactions as required.
- Coordinated efforts with other members of the finance team to ensure accurate allocation of payments across multiple business units.
- Maintained integrity of general ledger and chart of accounts.
- Trained new employees on accounting principles and company procedures.
Staff Accountant
Boku, Inc
02.2013 - 07.2014
- Full A/P Cycle - Contract and Invoice booking to Vendor Payments
- Order to Cash Process
- Contract compliance
- Bank Account Entries and Reconciliations
- Credit Card Entries and Reconciliations
- Intercompany Transactions and Reconciliations
- 1099 Preparation
- Vendor Account Reconciliations
- Contacted customers to immediately find resolutions for escalated issues
- Approved pre-posted accounts payable general ledger coding and tracked deposits for contract compliance
- Evaluated and improved accuracy and completeness of financial records
- Pre-paid Expenses
- Fixed Assets recording
Billing/Collections Analyst
MarketTools, Inc
09.2011 - 09.2012
- Trained new team members on company services, billing process and collection strategies
- Lead in Month end close for order to cash process
- Provide support for transitional work by implementing new billing system and transferring of accounts and implementation of new accounting system (company was acquired)
- Actively work with sales reps and order entry/amended revenue team to ensure invoices are in compliance with contracts and current policies
- Research complex payment and cash reconciliations
- Processing of A/P invoices as well as Expense Reports
- Ad-hoc reports and special projects
- Researched accounts and completed due diligence to resolve collection problems
- Negotiated and monitored accounts for compliance with established payment plans and flagged non-compliances
Account Receivable Supervisor
OpenTable Inc
07.2008 - 02.2010
- Managed team of 6 AR Coordinator in every aspect of billing process including: heavy cash payment application, electronic and snail mail invoice delivery, criteria for customer account deactivation and reactivation once payment was received
- Research and implementation of lockbox procedures and setup
- Responsible for review and entering of Customer Contracts, Invoice customers using Great Plains and delivery using Sales force
- Responsible for identifying and adjusting bank fees and taxes withheld by international customers
- Monthly Re-measurement of foreign currency transactions
- Responsible for tracking and invoicing billable expenses accruals
- Actively monitored and followed up on past due accounts
- Acted as escalation point and coach for team members dealing with escalated or complex customer complaints and reconciliations
- Actively notified Client Relations and Sales Department of delinquent accounts in effort to maximize customer service experience as well as collect payment due
- Responsible for all aspects of analyzing and finding trends on AR aging from setup fee to collection after termination of account
- Consistently maintained 61+ aging average of 7% of total aging
- Completed daily process adjustments to maintain accuracy
Lead AR Coordinator
OpenTable Inc
06.2006 - 07.2008
- Organized and maintained customer files, Researched and resolved customer billing inquiries, processed monthly credit card/ ACH payments
- Handled 30+ collection calls daily, applied payments, created and applied debit and credit memos, identified and resolved payment misapplications
- Responsible for monitoring accounts in external collections
- Led projects and analyzed data to identify opportunities for improvement
- Developed team communications and information for meetings
Education
Certificate - Applied Sciences for Computer Business Administration: Accounting And Business Management
Heald Business College
San Francisco, CA04.1999
Skills
- Cloud based Software
- Manager Reporting
- Collection and Debt Management
- A/R Close Reporting
- Time Management
- Microsoft Office
- Problem Solving
- Facilitation Skills
- Self-Motivated
- Dispute resolution
- Month-end closing
- Customer relations
Timeline
Sr. A/R Accountant
FinancialForce
07.2014 - Current
Staff Accountant
Boku, Inc
02.2013 - 07.2014
Billing/Collections Analyst
MarketTools, Inc
09.2011 - 09.2012
Account Receivable Supervisor
OpenTable Inc
07.2008 - 02.2010
Lead AR Coordinator
OpenTable Inc
06.2006 - 07.2008
Certificate - Applied Sciences for Computer Business Administration: Accounting And Business Management
Heald Business College
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