Cassandra Abram
Oakland
Summary
Housing director with extensive property management expertise, ensuring compliance with federal and state regulations. Skilled in budget preparation and staff training, with a proven track record in securing federal funding and enhancing tenant satisfaction through strategic planning and community engagement.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Director of Housing
Providence Health & Services
Oakland
02.2023 - Current
- Negotiated contracts with vendors for the repair and maintenance of apartments.
- Assisted with the preparation of annual budgets for each building within the complex.
- Organized move-in and move-out procedures for new or departing tenants.
- Conducted on-site inspections of apartments for maintenance and safety issues.
- Analyzed financial information from various departments to ensure compliance with government regulations.
- Participated in special projects as needed related to improving operational efficiency or increasing profitability through improved control systems over revenues.
Crisis Counselor
Positive Transitions Housing & Supportive Services
Oakland
11.2011 - 03.2022
- Applied abilities in techniques like active listening and collaborative problem-solving to make positive impact.
- Offered counseling and stabilization support to reintroduce calm in crisis situations.
- Developed safety plans to minimize crisis risk and intervene with specific procedures.
- Counseled clients physical, mental factors impacting personal success.
Social Casework Specialist III
Contra Costa County Employment and Human Services Department
Martinez
02.2001 - 12.2007
- Coordinated and managed various programs or projects to achieve established objectives.
- Maintained thorough case history records and wrote detailed reports.
- Maintained lists of resources helpful to clients.
- Engaged in community outreach and program development to support patient and caregiver needs.
- Implemented social service interventions to achieve treatment goals and address client needs.
- Developed workable solutions for recurring problems for individuals and families.
- Interviewed clients individually and in family groups to determine services to best address specific needs.
- Administered conflict resolution strategies to help families resolve disputes.
- Referred patients to community resources for mental health treatment, child protective services and assistance for people with developmental disabilities.
Senior Residential Counselor
Seneca Center
San Leandro
03.1994 - 02.2001
- Communicated with families or advocates to discuss resident needs and progress.
- Supervised staff training and development by acting as role model and instructing staff on how to appropriately interact with residents.
- Scheduled residents' appointment and provided transportation to physician and therapy visits.
- Resolved concerns regarding staff, residents and care to maintain standards throughout group home.
- Performed assessments to determine individual limitations and strengths.
- Established and maintained positive relationships with residents, physicians, hospital staff, patients and families.
- Managed load of multiple cases on consistent basis.
EOPS Transfer Counselor
Cal State Hayward EOPS
Hayward
09.1997 - 07.2000
- Student Recruitment
- Presentations and Traininings
- Presented students with information and resources to promote academic progress and empowered students to take responsibility for academic success.
- Advised students on course selection, pathways and career options.
- Conducted student recruitment through open houses and college fairs.
- Guided students in setting goals and achieving educational objectives.
- Assisted students in completing appropriate forms for financial aid and financing processes.
Education
Master of Science - Counseling Psychology
California State University - East Bay
Hayward, CA06.2000
Skills
- Verbal and Written Communication
- Contract negotiation
- Budget preparation
- Property inspection
- Project management
- Community outreach
- Conflict resolution
- Resource coordination
- Lease administration
- Building code compliance
- Eviction process handling
- Budgeting and financial management
- Rent collection
- Service delivery management
- Property management
- Affordable Housing Knowledge
- Multitasking capacity
Certification
- Certified Occupancy Specialist
- Passed the California Law Enforcement Telecommunication System(CLETS) test in January 2023
- Completed active shooter safety and defense training in 2023
Timeline
Director of Housing
Providence Health & Services
02.2023 - Current
Crisis Counselor
Positive Transitions Housing & Supportive Services
11.2011 - 03.2022
Social Casework Specialist III
Contra Costa County Employment and Human Services Department
02.2001 - 12.2007
EOPS Transfer Counselor
Cal State Hayward EOPS
09.1997 - 07.2000
Senior Residential Counselor
Seneca Center
03.1994 - 02.2001
Master of Science - Counseling Psychology
California State University - East Bay