Cassady Peterson
Regina,SK
Summary
Personable Office Administrator more than 10 years of experience prioritizing multiple tasks requiring prompt solutions. Talented problem-solver managing workloads while greeting visitors, answering incoming phone calls and fulfilling staff members' requests. Professional and welcoming in creating upbeat work environment.
Overview
12
12
years of professional experience
Work History
Office Administrator
Hope Construction
08.2022 - Current
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Assisted in organizing and overseeing projects to drive operational excellence.
- Facilitated office productivity, coordinating personnel schedules, quality assurance and procedural improvements.
- First point of contact for any customer inquiries, providing detailed information regarding their intended construction projects
Client and Service Coordinator
BodySculpting Regina
01.2022 - 08.2022
- Open and close clinic daily, responsible for all cash out and reconciliations
- Book and coordinate all scheduling for up to 10 staff in a medical clinic setting
- Client billing, charting and record keeping
- Learn and maintain knowledge of all our products and services in order to make the best recommendations to our clients
- Build and maintain client trust and relationships.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
- Developed comprehensive service plans tailored to individual client needs, resulting in high levels of satisfaction.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Played a key role in the successful onboarding of new hires within the Service Coordinator role, offering mentorship and guidance as needed.
Reception/Admin
Crawford Homes
11.2021 - 01.2022
- General reception duties - answering multi line phone system and helping customers with inquiries, filing, greeting customers etc
- Issuing PO numbers to contractors
- Invoicing, both payable and receivable
- Assembling turnover packages for new homeowners, including signing up for warranty
- Working with the Realtors - posting new listings, amendments, sales, conditional sales etc
- And sending all necessary information to the realty board to ensure everything is input correctly and in a timely manner
- Make sure all listings/sales have signage
- Land title and corporation searches for each property for listing
- Monitor the active listings for the office to keep updated
- Work with the construction manager and site supervisors to track all ongoing new home builds and their progress
- Create and update spreadsheets for all the agents and sub trades to keep track of progress on new builds.
Insolvency Analyst
MNP Ltd.
07.2019 - 04.2020
- Responsible for managing over 250 accounts for individuals who have filed a bankruptcy or consumer proposal
- Preparing court documents in a timely manner in order to meet with very strict deadlines
- Thorough reviews of each file based on their date of filing and subsequently afterwards
- Monitoring each file to ensure payments are being made and other duties being fulfilled
- Preparing tax returns for each bankruptcy file
- Following up with clients and creditors to answer any questions that may arise in a timely fashion
- Participate in interviews and counseling sessions in person and over the phone
- Monitor and review monthly income and expense statements for any abnormalities and ensure they are submitted and recorded correctly
- Negotiate terms of proposals between clients and the creditors, booking and holding creditor meetings when necessary
- Conducting monthly disbursements to distribute funds to the creditors.
Production Coordinator, Technical Operator
IKS Media
04.2017 - 07.2019
- Manage daily work flow for our 3 graphic designers, prioritizing projects accordingly
- Coordinate the creation, approval and delivery of digital ads, animations and other projects
- Management of 20+ digital billboards and networks through Sask, Alberta and BC with daily updates and schedule changes to time sensitive advertising
- Coordinate all graphic elements, screen rentals, scripting and schedules for many live events including The Regina Red Sox, Rams and Thunder Dinners, Sask Fashion Week, RIFFA, Memorial Cup, Agribition, Rodeos and more
- Provided hands-on support during peak production periods, assisting teams in meeting tight deadlines.
- Oversaw quality control procedures throughout the production process to ensure consistent product outputs.
- Operate Motion Rocket Software for all events as well as Regina Pats games for the 2017/18 Season
- Great attention to detail ensuring sponsorship agreements are fulfilled for the events and all graphic elements are as requested.
Office Administration
Etter Seeds & Processing
04.2016 - 04.2017
- General Accounting
- Accounts payable/receivable
- Payroll
- Exporting of Grains, pulses and other crops
- Ensuring the proper paperwork was ready and available for each outgoing shipment
- Seed Grading/Cleaning
- Ensure Samples are accurate and delivered in a timely manner.
Payroll, Billing and Benefits Administrator
Security Resource Group
01.2015 - 02.2016
- Manage Payroll for approximately 700 employees across Manitoba, BC and Saskatchewan, operating in 3 separate companies
- Manage payroll for respective Unions and assure accurate union deductions occur
- Bill clients for Security Guard, Mobile Patrol, and Alarm Response services
- Administer Benefits for employees when applicable
- Maintain employee records in terms of sick time, vacation time, and bank time
- Responsible for ensuring all employee information is accurate and up to date
- Responsible for year-end process, including distributing T4's, as well as balancing and rectifying any outstanding amounts owed in Federal/Provincial tax and CPP
- Issue ROE's and follow up with Service Canada when applicable
- Collaborate with Senior Payroll Associate to track Profit Margins and billing reports
- Track and investigate any anomalies within the payroll, and take necessary steps to rectify any issues found
- Maintained payroll system during a company merger to ensure there was no interruption in day to day operation for clients or employees
- Maintain proficiency in payroll software including; Intime, Ceridian, FileZilla, Excel, and Sage Accounting.
Administrative Assistant
Emsley & Associates
08.2012 - 12.2015
- Receptionist and Administrative Assistant for approximately 30 different companies within a shared office space; Including, Security Resource Group, Martin Charlton Communications, Input Capital Corp, Cisco Systems, Ten Tree, BDO, etc
- Handled a multi-system phone line for a majority of the companies on the floor
- Responsible for maintaining and tracking high level monthly expense reports
- Responsible for tracking time worked for each company and adding it to monthly invoices for rent, parking, and other expenses incurred
- Handled all incoming mail and dispersed it to the appropriate company
- Acted as Accounts Payable and Receivable for several companies
- Handled all cash and cheque deposits, as well as EFT payments for several companies
- Assisted each company with various tasks; including sending/tracking packages by courier, tracking receivables, payables and deposits
- Worked with Input Capital Corp as it was developed as a company, and in turn became Top 5 most profitable companies on the TSX in 2014
- Responsible for various tasks including: scheduling meetings with investors and providing investors with the information necessary for getting involved with the company.
Education
Ceridian Year End Training -
Ceridian Training -
Certificate: Early Childhood Education -
SIAST
Regina, SK06.2012
Skills
- Process Improvement
- Professional and Courteous
- Project Management
- Event Coordination
- Verbal Communication
- Expense Reporting
- Customer Relationship Management (CRM)
- Work Planning and Prioritization
- Office Administration
Volunteer work & Community involvement
Volunteer for many Access Communications events to benefit the children's fund - Including working on the summer BBQ tour in communities around the province, TV Bingo, and the annual Show & Shine car show and BBQ.
Participated in the annual India Night fashion show with proceeds going to the Regina Early Learning Centre
Host and Emcee for the annual Chinese New Year celebration with all proceeds going to the Hospitals of Regina Foundation (2019, 2020 & 2022)
Host, Emcee and technical operations for the Regina International Film Festival ( Technical operations 2018 & 2019, returning to host when it resumed in 2022)
Volunteered as a Big Sister for Big Brothers & Sisters of Regina (2019)
Timeline
Office Administrator
Hope Construction
08.2022 - Current
Client and Service Coordinator
BodySculpting Regina
01.2022 - 08.2022
Reception/Admin
Crawford Homes
11.2021 - 01.2022
Insolvency Analyst
MNP Ltd.
07.2019 - 04.2020
Production Coordinator, Technical Operator
IKS Media
04.2017 - 07.2019
Office Administration
Etter Seeds & Processing
04.2016 - 04.2017
Payroll, Billing and Benefits Administrator
Security Resource Group
01.2015 - 02.2016
Administrative Assistant
Emsley & Associates
08.2012 - 12.2015
Ceridian Year End Training -
Ceridian Training -
Certificate: Early Childhood Education -
SIAST
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