Cassady Kloo
Granada Hills
Summary
Dynamic Administrative Coordinator with a proven track record by enhancing operational efficiency through innovative process improvements. Bilingual in English and German, I excel in customer service and documentation, ensuring meticulous recordkeeping. Recognized for organizing successful events and fostering strong relationships, I bring exceptional attention to detail and time management skills. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
9
9
years of professional experience
Work History
Administrative Coordinator
Montessori of Chatsworth
01.2021 - Current
- Answer phone calls and respond to inquiries from parents, vendors and other external contacts.
- Facilitates smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose.
- Manage and maintain electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
- Proactively identified opportunities for improving administrative processes, implementing changes that led to increased efficiency and effectiveness.
- Assist in the recruitment process by screening resumes, scheduling interviews, and verification of employment and certifications for new hires.
- Streamlined office operations, implementing digital file management systems to reduce paper waste and improve accessibility.
- Organized successful school events by overseeing logistics, managing vendors and coordinating with Montessori Director, teachers and support staff.
Bartender Supervisor
Olive Garden Restaurant
02.2016 - Current
- Fosters strong relationships with regular patrons through personalized service that encouraged repeat business.
- Maintain high standards of cleanliness and safety, ensuring compliance with local health regulations.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Provide exceptional customer service, anticipating guests'' needs and exceeding their expectations consistently.
- Contributed to menu development by suggesting innovative cocktail recipes based on market trends and customer preferences.
- Coordinate private events at the venue by working closely with clients to understand their requirements and deliver outstanding experiences.
- Resolve conflicts among team members quickly and professionally, fostering a positive work environment.
- Assist in recruiting top talent for the bar team, conducting thorough interviews and selecting qualified candidates.
- Perform opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Education
Associate of Arts - Cinematography
Moorpark College
Moorpark, CA06-2015
Skills
- Attention to detail
- Data entry
- Time management
- File organization
- Microsoft Excel
- Documentation and recordkeeping
- Proficient in Microsoft Office
- Verbal and written communication (Bilingual: English / German)
- Customer service
- Administrative management
Timeline
Administrative Coordinator
Montessori of Chatsworth
01.2021 - Current
Bartender Supervisor
Olive Garden Restaurant
02.2016 - Current
Associate of Arts - Cinematography
Moorpark College
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