Cass Baldo

• Provides information and referrals to public
• Takes minor crime reports
• Conducts electronic fingerprint impressions
• Processing of and tags found property
• Monitors building security through issuing building tags
• Assists units in facilitating visitors and meetings
• Communicates with recruiting regarding new recruits and their applicant processes
• Discusses sensitive topics with victims
• De-escalates difficult situations with members of the public
• Manages customer inquiries and determines type of police service required
• Tags property for identification and tracking, secures valuable property in safe, notifies and forwards property to Property Office

Knowledge of Systems: PRIME/Versadex, CPIC, WaitWell, Microsoft Word, Excel, Outlook

• Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions
• Consistently met or exceeded sales targets by upselling premium products without compromising guest satisfaction
• Supported special events through attentive service, adapting quickly to varying needs of guests or clients
• Developed strong relationships with vendors
• Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders
• Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift

• Transcribe police reports and route electronic files to appropriate units
• Maintain Master Name Index within RMS
• Liaise with outside jurisdictions via CPIC to execute warrants, next of kin notifications, located property
• Liaise with Vancouver Jail and E-Comm as required
• Review CPIC entries to determine what actions are required; manage scheduled and unscheduled system outages and distributed alerts accordingly
• Conduct daily browses of CPIC actions
• Carry out tasks of Warrant Unit when they are not in office

Knowledge of Systems: Prime/Versadex, Justin, CPIC, CPIC Web

• Sales associate for the installation and in-house monitoring of large commercial security systems at business properties
• On-boarded team members with business streamlining software, assess costs for projects and services by gathering information from team members, vendors, and sub-contractors
• Produce RFPs for large scale project bids and deliver comprehensive proposals for prospective clients
• Assist company president in executive assistant duties- such as ensuring projects are on track for completion, monitoring travel expenses, and acting as the president’s main point of contact when they were out of office

Knowledge of Systems: MAS software, Asana, Microsoft Word, Excel, Adobe Premier Pro

• Maximized customer service by training staff, overseeing operations and resolving issues
• Scheduling employees
• Consulted with managers to organize special events and promotions
• Inventory oversight and adjustments
• Trained new staff on job duties, company policies and safety procedures for rapid onboarding
• Completed physical inventory counts each month
• Maintained inventory count, tracked usage and documented variances