Casper Norgan
Kingston,ON
Summary
Motivated and results-driven professional with a strong desire to secure a Sales Representative position at DL/Rigney Building Supplies. Dedicated to delivering exceptional customer service and building long-lasting relationships with clients. Proven track record of exceeding sales targets through effective communication and persuasive negotiation skills. Eager to leverage expertise in the industry to drive revenue growth and contribute to the success of DL/Rigney Building Supplies.
Overview
9
9
years of professional experience
Work History
Route Service Sales Representative
Cintas
03.2020 - Current
- While operating a company vehicle, maintaining an established route and service, delivering large business orders and gather pick-ups
- Completing inventory each day on business accounts and orders
- Selling services and products, growing existing customer base by upselling and cross-selling additional products and services
- Building rapport with key decision makers within a variety of businesses each day
- Ensure quality standards and pro-actively solve customer concerns
- Negotiating service agreement renewals and controlling inventory while working professionally, safely and in compliance with driving and vehicle regulations.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
Telecommunications Technician
Bell Canada Technical Solutions
01.2016 - 01.2017
- Experience selling to new or existing Bell Canada customers with opportunities for upgrading packages and services
- Maintaining positive business relationships with clients to ensure future sales and satisfied customers
- Expedite the resolution of customer problems and complaints to maximize satisfaction
- Working within the fields services team providing installation, maintenance, and repair services for business and residential customers using the most advanced network technology in the market
- Providing excellent customer service while also working independently and also in teams assisting in troubleshooting complex telecommunications products and systems.
Server/ Bartender
Banquet Caterer
- Serve guests with outstanding customer service to ensure a great experience and total satisfaction
- Upselling featured food and drink items so the likeliness of that customer ordering those items increased resulting in a higher cheque average
- Verifying ID’s with younger guests to ensure customer and restaurant safety
- Serve proper wine service, bottled or draft beer, liquor, and mixed drinks
- Supporting all servers and leading the team in a positive direction in order for all responsibilities and duties to be completed each shift, while also maintaining my own guests.
Support Worker
Jackastors
- Worked within the team providing exceptional customer service, food service, cleaning, and support to all staff including bartenders, servers, and management
- Maintaining cleanliness throughout the entire restaurant and kitchen
- Responsible for organization of bar and food products, while delivering excellent customer service.
Education
High School Diploma -
St. Mary’s Catholic Secondary School
Cobourg, ON01.2012
Skills
- Customer Service
- Customer Relations
- Customer Relationship Building
- Interpersonal communication skills
- Sales expertise
- Product and Service Sales
- Customer Retention
- Relationship selling
- Cold-calling
Additional Qualifications
- G License
- WHMIS
- Smart Serve
- First Aid
Timeline
Route Service Sales Representative
Cintas
03.2020 - Current
Telecommunications Technician
Bell Canada Technical Solutions
01.2016 - 01.2017
Server/ Bartender
Banquet Caterer
Support Worker
Jackastors
High School Diploma -
St. Mary’s Catholic Secondary School
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