Cason Makinaw
Vancouver,BC
Summary
Adept at elevating client satisfaction and streamlining intake processes at Neyaskweyahk Human Services, I bring a unique blend of cultural competency and Excel proficiency. My background includes enhancing team performance, maintaining confidentiality, and improving life skills development, demonstrating a commitment to excellence and a deep understanding of client needs.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Support Worker
Oskiyiniw Kamik Group Home
04.2024 - Current
- Assisted clients with daily living need to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Enhanced quality of care for clients by providing personalized support and assistance with daily living activities.
- Offered emotional support to residents during difficult moments, helping them cope with challenges in a healthy manner.
- Assisted individuals with daily living activities to improve their independence and overall quality of life.
- Prepared healthy meals, maintained clean environments, and laundered clothes.
- Maintained a safe, clean, and organized environment for group home residents by performing housekeeping tasks.
- Developed strong relationships with residents, fostering trust and open communication.
- Documented daily progress notes, tracking resident milestones and reporting any concerns promptly to supervisors or case managers as needed.
- Demonstrated exceptional time management skills while simultaneously managing multiple aspects of resident care within the group home setting.
Intake Caseworker
Neyaskweyahk Human Services
09.2023 - 09.2024
- Ensured compliance with all relevant regulations, diligently adhering to confidentiality requirements when handling sensitive client data.
- Supported colleagues during periods of high workload or staff absences, readily assuming additional responsibilities as needed.
- Elevated team performance through open communication channels and constructive feedback during group meetings and one-on-one sessions.
- Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
- Monitored progress toward service plan goals.
- Assisted in conducting needs assessments to identify key areas of service needs.
- Enhanced office productivity by handling a high volume of callers per day.
- Managed approximately 20 incoming phone calls a day and provided new clients with the required paperwork to initiate service.
- Completed intake assessment forms and filed clients' charts.
- Maintained accurate and up-to-date client records.
- Delivered empathetic and compassionate service to clients, ensuring their dignity was maintained throughout the process.
- Streamlined the intake process, successfully processing high volumes of applications within tight deadlines.
- Participated in ongoing professional development opportunities, staying current on industry best practices and enhancing skill sets.
- Cultivated a trusting environment for clients, actively listening to their concerns and providing guidance on available options.
- Improved client satisfaction by efficiently managing case intake and assessment processes.
Activity Leader
YMCA Kids Club
07.2022 - 01.2023
- Managed supplies inventory to ensure the availability of required materials for each activity session.
- Promoted inclusivity through developing activities suitable for participants with varying abilities and backgrounds.
- Increased parent satisfaction by maintaining open communication channels and providing regular updates on children''s progress.
- Collaborated with fellow staff members to create innovative and engaging activities for all age groups.
- Maintained accurate records of attendance, accidents or incidents, ensuring regulatory compliance at all times.
- Managed safety concerns and adhered to all compliance requirements.
- Cultivated a positive environment by enforcing safety rules and guidelines during every activity session.
- Organized activities for students and created welcoming and supportive environment to encourage participation.
- Kept activity rooms and equipment organized and clean.
Support Worker
Aboriginal Front Door
05.2022 - 08.2022
- Assisted clients with daily living need to maintain self-esteem and general wellness.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Managed the processing of Residential School Applications, along with Millennial Scoop Applications
- Went around looking for diverse resources that may be helpful to me in my future careers
- Social networking, made AFD Instagram, Twitter, and updated Facebook page to enhance community outreach and engagement.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
Education
Career Development Competency Program - Enhanced
Life-Role Development Group Ltd.
Maskwacis, AB06.2024
Family And Community Counselling Diploma
Native Education College
Vancouver, BC07.2023
Skills
- Daily living support
- Housekeeping tasks
- Health and safety awareness
- Emotional Support
- Confidentiality and Privacy
- Life Skills Development
- Cultural Sensitivity
- Computer 360 experience
- Excel Training
- Case Management
Certification
First Aid Certificate - 2024
Excel Training - 2024
Timeline
Support Worker
Oskiyiniw Kamik Group Home
04.2024 - Current
Intake Caseworker
Neyaskweyahk Human Services
09.2023 - 09.2024
Activity Leader
YMCA Kids Club
07.2022 - 01.2023
Support Worker
Aboriginal Front Door
05.2022 - 08.2022
First Aid Certificate - 2024
Excel Training - 2024
Career Development Competency Program - Enhanced
Life-Role Development Group Ltd.
Family And Community Counselling Diploma
Native Education College
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