Summary
Overview
Work History
Education
Skills
Languages
Hobbies and Interests
Accomplishments
Certification
Languages
References
Timeline
Generic

Casie Lee Champion

Montreal,Canada

Summary

I am a self-motivated customer service expert and a focused administrator. Collaborative, versatile, and detail-oriented. Excellent communicator. Expertise in client-facing operations, as well as back-end organizing, planning, and managing.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Medical Records Specialist

Circle Medical
Montreal, Quebec
06.2023 - Current
  • Quickly learned to navigate proprietary software programs.
  • Communicated with patients, providing a liaison with their physician.
  • Ensured the integrity and security of patient information at all times, adhering to HIPAA guidelines.
  • Processed requests for copies of patient medical files and ensured forms were accurately completed within designated timeframes.
  • Provided training on the use of electronic health record systems to junior staff members.
  • Assisted in the development of new policies and procedures for medical record keeping.
  • Additional tasks: I was part of our company's Article Writing Committee, a group of dedicated employees who revised, edited, and peer-reviewed patient-facing articles on the company's website.

Server/Cashier

September Café
Montreal, QC
07.2023 - 05.2024
  • Provided excellent customer service in a very fast-paced, high-volume environment.
  • Maintained customer satisfaction in all areas, from food service to cleanliness to coffee service standards.
  • Assisted in training new servers.
  • Accurately recorded orders on cash register and point-of-sale system (Lightspeed).

Server

Kabinet/Bar Datcha
Montreal, Quebec
03.2021 - 05.2023
  • Developed wine and caviar knowledge.
  • Performed under pressure, high-volume terrace service.
  • Proficiency in Lightspeed and Resy POS systems.
  • Co-organized special music events and pop-ups.
  • Handled payments and transactions with accuracy.

Assistant Front Desk Manager

Fairmount Hot Springs Resort
Fairmount Hot Springs, B.C.
03.2018 - 11.2020
  • Provided warm and hospitable customer service and tourism information to hotel and resort clientele.
  • Responsible for training new employees on proper front desk operations and procedures.
  • Performed data entry tasks into computerized reservation systems as required.
  • Worked closely with other departments such as housekeeping and maintenance, ensuring smooth operations.
  • Resolved guest complaints efficiently and effectively while maintaining professionalism at all times.
  • Prepared daily reports on occupancy levels, reservations, sales figures.
  • Performed administrative duties such as filing and organizing documents and preparing employee schedule sheets.

Education

Certificate - Project Management

Google
Online
06-2025

High School Diploma -

Marymount Academy
Montreal, Quebec
01.2007

Skills

  • Customer service
  • Effective communication
  • Employee training
  • Data management
  • Project management
  • Problem solving
  • Workflow enhancement
  • Optimization of processes

Languages

English - Native Proficiency, French - Full Professional Proficiency

Hobbies and Interests

Food and hospitality, knitting, crochet, painting and drawing, fashion, permaculture gardening and sustainability, animal care

Accomplishments

  • Selling custom knit garments and hand painted vintage clothing. Participated in a multitude of art shows and pop-ups.
  • La Cité S’Invente (05/2013 - 07/2013): Worked on an 8-week sustainable eco-construction project in Liège, Belgium in the building of an “éco-centre” aiming to make the small city more green. Manual labor, mixing cement, laying heating tubes, gardening, animal agriculture, cooking, team building and collaboration.

Certification

  • Project Management, Google, 2025
  • Driver's License

Languages

English
Native/ Bilingual
French
Native/ Bilingual

References

References available upon request.

Timeline

Server/Cashier

September Café
07.2023 - 05.2024

Medical Records Specialist

Circle Medical
06.2023 - Current

Server

Kabinet/Bar Datcha
03.2021 - 05.2023

Assistant Front Desk Manager

Fairmount Hot Springs Resort
03.2018 - 11.2020

Certificate - Project Management

Google

High School Diploma -

Marymount Academy

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Casie Lee Champion