Casey Leani Angeles

● Perform daily branch operations, including management of cash vault, ATMs, and

adhering to bank policies

● Assist 30+ clients a day with a range of transactions, including deposits, withdrawals,

payments, and account maintenance and openings

● Educate clients on self-service options, including Chase Mobile App and ATMs

● Greet clients, managed lobby traffic, and scheduled appointments to enhance the

customer experience

● Consistently attained a 90% customer satisfaction rating in surveys

● Supported the Branch Manager in overseeing branch operations, ensuring compliance,

maintaining audit standards, and implementing loss control measures, which contributed

to achieving a 100% score on the branch audit in 2022

● Acted as interim leader in the absence of the Branch Manager, effectively

communicating priorities to the team

● Collaborated with management to foster a dynamic and engaging branch environment

for a top-tier customer experience

● Ensured adherence to bank procedures while maintaining a high level of professionalism

and attention to detail

● Managed employee activities to confirm compliance with procedures and consistently

monitored branch operations throughout the day